Improved SLA Template for United Arab Emirates

1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Include for critical services requiring business continuity planning

3. Security Requirements: Necessary for services involving IT systems or sensitive data

4. Compliance with Islamic Law: Required when specifically operating under Sharia principles

5. Third-Party Subcontractors: Include when service provider will use subcontractors

6. Customer Obligations: Include when customer must provide specific resources or support

7. Innovation and Continuous Improvement: Optional section for long-term strategic relationships

1. Schedule 1 - Service Definitions: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Specific performance targets and measurement criteria

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Reporting Templates: Standard formats for service level reporting

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures

6. Schedule 6 - Technical Requirements: Technical specifications and requirements

7. Appendix A - Service Level Calculation Examples: Examples of how service levels are calculated

8. Appendix B - Incident Priority Matrix: Classification of incidents and response times