1. Hardware Requirements: Specific hardware requirements and responsibilities - include when services depend on customer-provided hardware

2. Third Party Services: Management of third-party service providers and dependencies - include when external services are part of the solution

3. Training and Knowledge Transfer: Training requirements and procedures - include when service includes significant user training components

4. Transition Services: Service transition and implementation plan - include for complex service implementations

5. Environmental Requirements: Specific environmental conditions required - include for services with physical infrastructure components

6. Compliance Requirements: Industry-specific compliance requirements - include for regulated industries

7. Intellectual Property Rights: Detailed IP provisions - include when service involves development or custom solutions

8. Data Processing Agreement: Detailed data processing terms - include when service involves processing of personal data

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics: Detailed definition of all service level metrics, measurement methods, and reporting standards

3. Schedule 3 - Pricing and Fees: Detailed pricing structure, including base fees, variable charges, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support procedures, escalation paths, and contact information

5. Schedule 5 - Security Standards: Detailed security requirements, protocols, and compliance standards

6. Schedule 6 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

7. Appendix A - Technical Infrastructure: Documentation of technical infrastructure and architecture

8. Appendix B - Incident Response Matrix: Classification of incidents and corresponding response requirements

9. Appendix C - Report Templates: Templates for various service reports and performance measurements