The SLA Employee agreement is designed for use in employment relationships under Swiss law where specific, measurable performance standards are essential to the role. This document type combines traditional employment terms with service level metrics typically found in business-to-business SLAs, adapted for individual employment relationships. It is particularly useful for positions where performance can be quantitatively measured or where service delivery standards are crucial. The agreement ensures compliance with Swiss employment law while establishing clear performance expectations, measurement criteria, and consequences. This hybrid approach in an SLA Employee contract is especially relevant in modern workplace environments where role-specific performance metrics need to be formally documented and monitored.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of the employer and employee with full legal names and addresses
2. Background: Context of the employment relationship and purpose of the SLA
3. Definitions: Key terms used throughout the agreement, including technical terms related to performance metrics
4. Scope of Employment: Details of the position, responsibilities, and reporting structure
5. Service Level Requirements: Core performance metrics, quality standards, and deliverables expected from the employee
6. Performance Measurement: Methods and frequency of performance evaluation, including specific KPIs
7. Working Hours and Availability: Standard working hours, response times, and on-call requirements if applicable
8. Compensation and Benefits: Salary, bonus structure, and benefits package aligned with performance levels
9. Reporting and Communication: Regular reporting requirements, communication protocols, and escalation procedures
10. Data Protection and Confidentiality: Obligations regarding company and customer data handling
11. Term and Termination: Duration of the agreement and conditions for termination
12. Governing Law: Confirmation of Swiss law application and jurisdiction
1. Remote Work Provisions: Specific arrangements for remote work, including equipment and accessibility requirements
2. International Travel: Terms for international assignments or travel requirements
3. Training and Development: Specific requirements for maintaining certifications or skills
4. Non-Competition: Post-employment restrictions, if applicable under Swiss law
5. Intellectual Property: Specific IP arrangements beyond standard employment law provisions
6. Variable Compensation Structure: Detailed bonus or commission structures linked to SLA performance
7. Team Leadership Responsibilities: Additional requirements for employees in management positions
8. Customer Interaction Standards: Specific requirements for customer-facing roles
1. Schedule A - Performance Metrics: Detailed breakdown of all KPIs, measurement methods, and target levels
2. Schedule B - Compensation Structure: Detailed salary structure, bonus calculations, and benefits
3. Schedule C - Job Description: Detailed description of roles, responsibilities, and expectations
4. Schedule D - Reporting Templates: Standard forms and templates for performance reporting
5. Schedule E - Response Time Matrix: Detailed breakdown of expected response times for different situations
6. Appendix 1 - Company Policies: Reference to relevant company policies and procedures
7. Appendix 2 - Tools and Resources: List of tools, systems, and resources provided to meet SLA requirements
8. Appendix 3 - Escalation Procedures: Detailed procedures for handling performance issues or disputes
Find the exact document you need
Customer Slas
Swiss-law governed Service Level Agreement defining service standards, metrics, and remedies for customer service delivery.
Download
SLA Security
A Swiss law-governed Security Service Level Agreement defining security service commitments, performance metrics, and compliance requirements between service provider and client.
Download
Cloud SLA
Swiss-law governed Cloud Service Level Agreement defining service standards, performance metrics, and compliance requirements for cloud service delivery.
Download
Sla (Retail)
Swiss law-compliant Service Level Agreement template for retail operations, defining service standards and performance metrics.
Download
SLA Request
A Swiss-law governed document for initiating and defining service level agreements, specifying performance metrics and compliance requirements under Swiss federal regulations.
Download
SLA Fulfillment
A Swiss law-governed agreement defining service levels, performance metrics, and accountability measures between service providers and recipients.
Download
SLA Administration
Swiss-law governed SLA Administration contract defining service level management procedures, metrics, and governance framework.
Download
Default SLA
Swiss law-governed Service Level Agreement defining service performance metrics, monitoring, and remedies between provider and client.
Download
Basic SLA
A Swiss law-governed Basic Service Level Agreement defining service standards and performance metrics between provider and customer.
Download
Incident Resolution Time SLA
Swiss law-governed service level agreement defining incident response and resolution time commitments for technical support services.
Download
Ecommerce SLA
Swiss-law governed Service Level Agreement for e-commerce operations, defining performance standards and service requirements for online retail platforms.
Download
SLA Site
A Swiss law-governed agreement defining service levels, performance metrics, and operational standards for services delivered at specific physical locations.
Download
SLA Call
Swiss law-governed Service Level Agreement specifying performance standards and operational requirements for call center services.
Download
Service Level Agreement (Healthcare)
A Swiss law-governed agreement defining service levels and performance standards for healthcare services, ensuring compliance with Swiss healthcare and data protection regulations.
Download
Improved SLA
An enhanced Service Level Agreement under Swiss law establishing detailed service commitments, performance metrics, and remedies.
Download
SLA Production
A Swiss-law governed agreement defining service levels and performance standards for production and manufacturing services.
Download
P1 Incident SLA
Swiss-law governed service level agreement for Priority 1 (P1) incidents, defining critical incident response requirements and obligations.
Download
Maintenance SLA
Swiss law-governed Service Level Agreement for maintenance services, defining service standards and performance requirements under Swiss legal framework.
Download
Simple SLA
A Swiss law-governed Service Level Agreement defining service standards, performance metrics, and remedies for service delivery.
Download
SLA Uptime
Swiss law-governed Service Level Agreement specifying uptime commitments, measurements, and remedies for service availability.
Download
Service Level Agreement Telecommunications
A Swiss-law governed agreement defining service levels and performance standards for telecommunications services, incorporating Swiss regulatory requirements.
Download
Outsourcing SLA
Swiss law-governed service level agreement for outsourcing arrangements, incorporating Swiss regulatory requirements and market standards.
Download
Normal SLA
A Swiss law-governed agreement defining service levels, performance metrics, and remedies between service provider and customer.
Download
99.999 SLA
Swiss law-governed Service Level Agreement template for 99.999% availability commitment, suitable for mission-critical services.
Download
Task SLA
A Swiss law-governed agreement defining specific performance standards and metrics for task-based services, including measurement criteria and remedies for non-compliance.
Download
SLA Warehouse
A Swiss-law governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
Download
SLA Training
A Swiss law-governed agreement defining service levels and requirements for professional training services delivery.
Download
SLA Tier 3
A Swiss law-governed Tier 3 Service Level Agreement establishing premium-level service commitments with 99.982%+ uptime guarantees and comprehensive support provisions.
Download
SLA Storage
A Swiss law-governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.
Download
SLA Product Management
A Swiss law-governed Service Level Agreement defining product management services, performance standards, and delivery expectations between service provider and client.
Download
SLA Level 1
A Swiss-law governed Level 1 Service Level Agreement defining premium service commitments, performance metrics, and remedies for critical business services.
Download
SLA Employee
A Swiss law-governed employment agreement incorporating SLA elements, defining measurable performance metrics and service levels while ensuring compliance with Swiss employment regulations.
Download
SLA Database
Swiss law-governed Service Level Agreement for database services, establishing performance metrics and compliance with Swiss data protection requirements.
Download
SLA Audit
A Swiss law-compliant framework for conducting and documenting Service Level Agreement (SLA) audits, ensuring compliance with Swiss regulatory requirements and audit standards.
Download
Shipping SLA
Swiss law-governed Service Level Agreement for shipping services, defining performance standards and obligations between shipping providers and customers.
Download
Quality SLA
A Swiss-law governed agreement defining quality standards and performance metrics for service delivery, including measurement methods and remedies for non-compliance.
Download
Latency SLA
A Swiss law-governed Service Level Agreement specifying latency commitments, measurement standards, and remedies for service level breaches.
Download
Guaranteed SLA
A Swiss law-governed agreement establishing guaranteed service levels with specific performance metrics and compensation mechanisms for service delivery.
Download
Finance SLA
A Swiss-law governed agreement defining performance standards and operational requirements for financial services, incorporating Swiss regulatory requirements and FINMA guidelines.
Download
Email SLA
A Swiss law-governed Service Level Agreement defining performance metrics and support requirements for email services, including compliance with local data protection regulations.
Download
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it