1. Data Protection: Required when personal data processing is involved, ensuring compliance with Swiss Federal Data Protection Act

2. Disaster Recovery: Include when service continuity is critical or when handling sensitive data

3. Change Management: Include for services that may require modifications during the contract term

4. Security Requirements: Include when handling sensitive information or when specific security standards must be met

5. Compliance with Laws: Include when specific regulatory requirements apply to the services

6. Subcontractors: Include when the service provider may need to engage third parties

7. Insurance: Include when specific insurance coverage is required for the services

8. Exit Management: Include when transition of services at termination needs to be managed

1. Schedule 1 - Service Description: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

6. Appendix B - Report Templates: Templates for service level reporting and performance monitoring