1. Change Management: Procedures for implementing service changes - include if services are likely to require frequent modifications

2. Transition Services: Terms for service transition and implementation - include for new service deployments

3. International Services: Additional terms for cross-border services - include if services extend beyond Switzerland

4. Compliance with Industry Standards: Specific industry compliance requirements - include if operating in regulated sectors

5. Third-Party Service Integration: Terms for integration with other service providers - include if multiple providers are involved

6. Equipment Provisions: Terms related to equipment provision and maintenance - include if hardware is part of the service

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Pricing and Charging Model: Detailed pricing structure, including variable charges and calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Technical Requirements: Customer technical requirements and specifications

6. Schedule 6 - Security Standards: Detailed security protocols and compliance requirements

7. Appendix A - Service Coverage Map: Geographical coverage of telecommunications services

8. Appendix B - incident Response Plan: Detailed procedures for handling service incidents and outages