1. Change Management: Procedures for changing service levels or measurement methodologies, used when flexible adaptation of requirements is needed

2. Force Majeure: Provisions for circumstances beyond reasonable control affecting latency, included when operating in environments with potential external disruptions

3. Security Requirements: Special security measures for latency monitoring and reporting, needed when handling sensitive data

4. Customer Obligations: Specific customer responsibilities for enabling latency measurement, included when customer cooperation is crucial

5. Third-Party Dependencies: Provisions regarding external service providers affecting latency, used when service delivery involves third-party components

6. Performance Optimization: Procedures for ongoing latency optimization, included in long-term agreements requiring continuous improvement

1. Technical Specifications: Detailed technical parameters of the service, including network architecture and measurement points

2. Service Level Calculations: Detailed formulas and examples for calculating latency metrics and service credits

3. Monitoring Tools Specification: Technical details of approved monitoring tools and configurations

4. Reporting Templates: Standard formats for latency reporting and service credit calculations

5. Escalation Matrix: Contact details and procedures for different levels of latency-related issues

6. Network Topology: Diagrams and descriptions of network configuration relevant to latency measurement