1. Disaster Recovery: Detailed procedures for service recovery in case of major incidents or disasters

2. Data Migration: Procedures and responsibilities for migrating email data, used when transitioning from another provider

3. Custom Integration Services: Details of any custom integrations with client systems or third-party services

4. Additional Services: Description of optional services such as archiving, advanced threat protection, or custom routing

5. Training and Documentation: Provisions for user training and system documentation, important for complex implementations

6. Compliance Requirements: Specific regulatory compliance requirements, needed for regulated industries

7. Exit Management: Detailed procedures for service transition at contract end, important for large-scale implementations

1. Schedule A - Service Level Specifications: Detailed technical specifications of all service level metrics and measurement methods

2. Schedule B - Pricing and Service Credits: Detailed pricing structure and service credit calculations

3. Schedule C - Support Procedures: Detailed support processes, contact information, and escalation procedures

4. Schedule D - Security Protocols: Detailed security measures, compliance certifications, and security response procedures

5. Schedule E - Technical Requirements: Specific technical requirements for service delivery and client infrastructure

6. Appendix 1 - Service Level Reporting Template: Template for regular service level performance reports

7. Appendix 2 - Incident Response Plan: Detailed procedures for handling various types of service incidents