Sales SLA Template for Australia

1. Change Management: Procedures for requesting and implementing changes to services or service levels - include when services are likely to evolve

2. Disaster Recovery: Disaster recovery and business continuity procedures - include for critical services

3. Data Protection and Privacy: Specific provisions for handling personal or sensitive data - include when personal data is processed

4. Intellectual Property: IP ownership and licensing terms - include when IP is created or shared

5. Security Requirements: Specific security standards and requirements - include for IT or sensitive services

6. Transition Services: Entry and exit transition requirements - include for complex service arrangements

7. Third-Party Providers: Management of subcontractors and third-party providers - include when subcontractors are used

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and targets for each service level

3. Schedule 3 - Pricing and Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and processes

5. Schedule 5 - Reporting Requirements: Templates and specifications for required reports

6. Schedule 6 - Contact Details: Key personnel and escalation contacts

7. Appendix A - Technical Requirements: Technical specifications and requirements

8. Appendix B - Service Level Measurement Tools: Description of tools and systems used for service level measurement