1. Business Continuity and Disaster Recovery: Include when services are critical to client operations, detailing backup and recovery procedures

2. Security Requirements: Add for services involving sensitive data or requiring specific security protocols

3. Change Management: Include when service modifications or upgrades are likely to be frequent

4. Transition Services: Required when complex service handover or exit procedures need to be detailed

5. Additional Services: Include when ad-hoc or optional services may be requested beyond core services

6. Service Credits and Penalties: Add when specific financial consequences for service level breaches are required

7. Training and Support: Include when ongoing training or user support is part of the service offering

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

3. Schedule 3 - Operational Procedures: Day-to-day operational procedures and service delivery processes

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contacts and escalation hierarchy

5. Schedule 5 - Report Templates: Standard formats for performance reports and service level monitoring

6. Appendix A - Service Request Procedures: Procedures and forms for requesting services or reporting issues

7. Appendix B - Acceptable Use Policy: Guidelines for appropriate use of services and facilities