1. Data Protection and Privacy: Required when service involves processing of personal or sensitive data

2. Business Continuity: Include when service requires disaster recovery and business continuity plans

3. Security Requirements: Necessary for services involving IT systems or sensitive information

4. Transition Services: Include when complex service transition or exit management is required

5. Regulatory Compliance: Required for regulated industries or services

6. Innovation and Continuous Improvement: Include when expecting ongoing service improvements

7. Third-Party Dependencies: Required when service delivery depends on third-party providers

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Performance Metrics Calculation: Detailed methodology for calculating each performance metric

3. Schedule 3 - Service Level Targets and Measurements: Specific targets and measurement methods for each service level

4. Schedule 4 - Service Credit Calculation: Formula and examples for calculating service credits

5. Schedule 5 - Pricing and Commercial Terms: Detailed pricing structure and payment terms

6. Schedule 6 - Operational Procedures: Day-to-day operational procedures and responsibilities

7. Schedule 7 - Contact Details and Escalation Matrix: Key contacts and escalation procedures

8. Appendix A - Report Templates: Standard templates for various required reports

9. Appendix B - Technical Infrastructure: Details of technical infrastructure supporting the services