1. Data Protection: Required when personal data processing is involved, detailing compliance with Indian data protection requirements

2. Disaster Recovery: Include when business continuity is critical, specifying recovery time objectives and procedures

3. Change Management: Required for services requiring frequent modifications or upgrades

4. Capacity Management: Include when service involves scalable resources or variable capacity requirements

5. Compliance Requirements: Required when specific industry regulations apply (e.g., financial services, healthcare)

6. Exit Management: Include for critical services requiring detailed transition procedures

7. Multi-location Services: Required when services are provided across multiple locations in India

1. Schedule 1 - Service Specifications: Detailed technical specifications of computing services

2. Schedule 2 - Service Level Metrics: Detailed metrics, measurement methods, and thresholds

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contacts, and escalation procedures

5. Schedule 5 - Technical Requirements: Customer infrastructure and technical requirements

6. Schedule 6 - Security Standards: Detailed security protocols and compliance requirements

7. Appendix A - Incident Management Procedures: Detailed procedures for handling service incidents

8. Appendix B - Report Templates: Standard templates for service level reporting