This Compute SLA template is designed for use in the Australian market where organizations require formal agreements for the provision of computing resources and services. The document is particularly relevant when establishing or maintaining business relationships involving cloud computing, data center services, or IT infrastructure services. It incorporates essential elements required under Australian law, including consumer protection provisions, privacy considerations, and fair trading requirements. The Compute SLA covers critical aspects such as service level metrics, performance guarantees, support obligations, security requirements, and remedy mechanisms through service credits. This template is suitable for both service providers and customers seeking to establish clear, enforceable service standards while ensuring compliance with Australian legal and regulatory frameworks.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the service provider and customer, including full legal names and contact details
2. Background: Context of the agreement, including the nature of services and general purpose
3. Definitions: Detailed definitions of technical terms, metrics, and key concepts used throughout the agreement
4. Service Description: Detailed description of the compute services being provided, including specifications and scope
5. Service Levels: Specific performance metrics, availability guarantees, and measurement methodologies
6. Service Credits: Compensation mechanism for service level failures, including calculation methods and claiming process
7. Support Services: Description of support levels, response times, and escalation procedures
8. Customer Obligations: Customer responsibilities, required cooperation, and usage limitations
9. Security Requirements: Security standards, protocols, and responsibilities of both parties
10. Monitoring and Reporting: Performance monitoring methods, reporting frequency, and access to metrics
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Force Majeure: Circumstances beyond reasonable control and their impact on service delivery
13. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements
14. General Provisions: Standard legal provisions including governing law, notices, and dispute resolution
1. Disaster Recovery: Detailed disaster recovery procedures and commitments, included when specific DR requirements exist
2. Data Management: Specific provisions for data handling, backup, and recovery, included when significant data processing is involved
3. Change Management: Procedures for implementing changes to services or infrastructure, included for complex deployments
4. Exit Management: Detailed transition assistance and data migration procedures upon termination, included for critical services
5. Compliance Requirements: Specific regulatory compliance obligations, included when operating in regulated industries
6. Environmental Standards: Environmental commitments and standards, included when green computing is a requirement
7. Subcontractors: Rules and obligations regarding use of subcontractors, included when subcontracting is anticipated
1. Schedule 1 - Service Level Metrics: Detailed technical specifications of all service level metrics and measurement methods
2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations
3. Schedule 3 - Support Procedures: Detailed support procedures, contact information, and escalation matrices
4. Schedule 4 - Technical Specifications: Detailed technical specifications of the compute infrastructure
5. Schedule 5 - Security Standards: Detailed security protocols, standards, and compliance requirements
6. Appendix A - Incident Response Plan: Step-by-step procedures for handling various types of service incidents
7. Appendix B - Report Templates: Templates for various required reports and performance metrics
8. Appendix C - Service Request Procedures: Procedures and forms for requesting service changes or support
Relevant legal definitions
Availability
Business Day
Business Hours
Change Request
Compute Resources
Confidential Information
Critical Incident
Data Center
Downtime
Emergency Maintenance
Force Majeure Event
Incident
Infrastructure
Maintenance Window
Mean Time to Respond
Mean Time to Resolve
Monitoring Period
Performance Metrics
Planned Maintenance
Platform
Priority Levels
Response Time
Resolution Time
Service Credits
Service Hours
Service Level Failure
Service Level Objectives
Service Levels
Service Period
Service Provider Systems
Support Hours
Support Services
System Resources
Unplanned Downtime
Uptime
Usage Metrics
User
Virtual Machine
Vulnerability
Help Desk
Cloud Services
Processing Capacity
Storage Capacity
Network Bandwidth
Latency
Throughput
Backup Window
Recovery Point Objective
Recovery Time Objective
Security Incident
Service Request
Support Tier
Business Day
Business Hours
Change Request
Compute Resources
Confidential Information
Critical Incident
Data Center
Downtime
Emergency Maintenance
Force Majeure Event
Incident
Infrastructure
Maintenance Window
Mean Time to Respond
Mean Time to Resolve
Monitoring Period
Performance Metrics
Planned Maintenance
Platform
Priority Levels
Response Time
Resolution Time
Service Credits
Service Hours
Service Level Failure
Service Level Objectives
Service Levels
Service Period
Service Provider Systems
Support Hours
Support Services
System Resources
Unplanned Downtime
Uptime
Usage Metrics
User
Virtual Machine
Vulnerability
Help Desk
Cloud Services
Processing Capacity
Storage Capacity
Network Bandwidth
Latency
Throughput
Backup Window
Recovery Point Objective
Recovery Time Objective
Security Incident
Service Request
Support Tier
Clauses
Service Levels
Performance Metrics
Service Credits
Support Services
Availability
Monitoring
Reporting
Security
Data Protection
Confidentiality
Infrastructure Requirements
Maintenance
Change Management
Disaster Recovery
Business Continuity
Force Majeure
Term and Termination
Liability
Indemnification
Insurance
Compliance
Audit Rights
Dispute Resolution
Payment Terms
Service Scope
Customer Obligations
Provider Obligations
Intellectual Property
Warranties
Assignment
Subcontracting
Notice Requirements
Governing Law
Jurisdiction
Entire Agreement
Performance Metrics
Service Credits
Support Services
Availability
Monitoring
Reporting
Security
Data Protection
Confidentiality
Infrastructure Requirements
Maintenance
Change Management
Disaster Recovery
Business Continuity
Force Majeure
Term and Termination
Liability
Indemnification
Insurance
Compliance
Audit Rights
Dispute Resolution
Payment Terms
Service Scope
Customer Obligations
Provider Obligations
Intellectual Property
Warranties
Assignment
Subcontracting
Notice Requirements
Governing Law
Jurisdiction
Entire Agreement
Relevant Industries
Information Technology
Financial Services
Healthcare
E-commerce
Manufacturing
Government
Education
Telecommunications
Professional Services
Media and Entertainment
Relevant Teams
Legal
Information Technology
Operations
Procurement
Compliance
Risk Management
Service Delivery
Infrastructure
Cloud Operations
Contract Management
Technical Support
Solutions Architecture
Relevant Roles
Chief Information Officer
IT Director
Cloud Services Manager
Infrastructure Manager
Service Delivery Manager
Technical Operations Manager
Procurement Manager
Contract Manager
Legal Counsel
Risk Manager
Compliance Officer
Solutions Architect
Account Executive
Operations Director
Technology Officer
Find the exact document you need
5 Day SLA
An Australian-law governed Service Level Agreement establishing 5-day service delivery commitments, performance metrics, and compliance requirements between provider and customer.
find out more
4 Hour SLA
An Australian law-compliant Service Level Agreement template specifying 4-hour response time commitments with associated performance metrics and remedies.
find out more
SLA Security
An Australian-law governed Security Service Level Agreement defining security service standards, performance metrics, and compliance requirements.
find out more
Service Level Agreement Internet Provider
Australian-compliant Internet Service Provider SLA template covering service standards, performance metrics, and regulatory requirements under Australian telecommunications law.
find out more
Internal SLA
An Australian-compliant internal agreement defining service standards and performance metrics between departments within the same organization.
find out more
Customer Based SLA
An Australian-law governed Service Level Agreement defining service performance metrics, standards, and remedies between service provider and customer.
find out more
Default SLA
An Australian-compliant Service Level Agreement template defining service standards, performance metrics, and obligations between service providers and customers.
find out more
SLA Site
An Australian-compliant Service Level Agreement governing site-specific services, performance standards, and operational requirements at designated locations.
find out more
SLA For Problem Management
An Australian-law governed Service Level Agreement that defines terms, metrics, and procedures for systematic problem management and resolution in IT services.
find out more
Managed Services Service Level Agreement
An Australian-compliant Service Level Agreement specifying performance standards and obligations for managed services delivery.
find out more
SLA And Sop
An Australian law-compliant combined Service Level Agreement and Standard Operating Procedures document defining service standards and operational procedures.
find out more
Improved SLA
An enhanced Service Level Agreement template for Australian jurisdiction, featuring comprehensive performance metrics and service standards with robust accountability mechanisms.
find out more
Average SLA
An Australian-law governed Service Level Agreement defining service standards, metrics, and remedies between provider and customer.
find out more
Agency SLA
An Australian-compliant Agency Service Level Agreement defining the relationship between principal and agent, including service standards and performance metrics.
find out more
SLA Production
An Australian-compliant Service Level Agreement template for production services, establishing performance standards and quality metrics for manufacturing and production operations.
find out more
Service Level Agreement For Schools
An Australian-law governed agreement defining service levels and performance standards between service providers and educational institutions, incorporating educational regulatory requirements.
find out more
Server Level Agreement
An Australian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
find out more
Sales SLA
An Australian-compliant Service Level Agreement defining performance standards and commitments for sales-related services, aligned with Australian Consumer Law.
find out more
Outsourcing SLA
Australian-law governed Outsourcing Service Level Agreement defining service standards, performance metrics, and operational requirements between provider and customer.
find out more
Cleaning Service Level Agreement
An Australian-law governed agreement establishing terms and performance standards for professional cleaning services, including service specifications and compliance requirements.
find out more
Task SLA
Australian-compliant Service Level Agreement template for task-based service delivery arrangements, including performance standards and measurement criteria.
find out more
SLA Training
An Australian-law governed Service Level Agreement for training services that establishes quality standards, performance metrics, and delivery requirements.
find out more
SLA Tier 3
An Australian-law governed Service Level Agreement defining Tier 3 service delivery standards, performance metrics, and support procedures for non-critical business services.
find out more
SLA Storage
An Australian-compliant agreement defining terms, conditions, and service levels for professional storage services, incorporating relevant federal and state regulations.
find out more
SLA Level 1
An Australian-compliant basic Service Level Agreement defining core service standards and performance requirements between service provider and customer.
find out more
SLA In System Design
An Australian-law governed Service Level Agreement defining performance metrics and responsibilities for system design services, including technical specifications and compliance requirements.
find out more
SLA Employee
An Australian Employee Service Level Agreement establishing performance standards and service delivery expectations while complying with Australian employment law.
find out more
SLA Asset Management
An Australian-law governed Service Level Agreement outlining terms, conditions, and performance standards for professional asset management services.
find out more
Shipping SLA
An Australian-compliant Service Level Agreement for shipping services, establishing performance standards and operational requirements under Australian maritime law.
find out more
Latency SLA
An Australian-law governed SLA document defining latency requirements, measurements, and remedies for service delivery performance.
find out more
Guaranteed SLA
An Australian-law governed agreement establishing guaranteed service levels and performance standards with specific metrics and remedies for service delivery.
find out more
Finance SLA
An Australian-law governed agreement establishing performance standards and service expectations for financial services, including regulatory compliance and service metrics.
find out more
Email SLA
An Australian-compliant Service Level Agreement for email services, defining performance standards and obligations between provider and client.
find out more
Quality SLA
An Australian-law governed agreement establishing measurable service quality standards, performance metrics, and compliance requirements between service providers and customers.
find out more
Premium SLA
An Australian-law governed Premium Service Level Agreement defining enhanced service standards, support arrangements, and performance commitments for business-critical services.
find out more
Office SLA
An Australian-law governed agreement defining service levels and performance standards for office-related services, including operational metrics and compliance requirements.
find out more
Monthly SLA
Australian-compliant monthly Service Level Agreement template defining service standards, performance metrics, and remedies between providers and customers.
find out more
Marketing SLA
An Australian-law governed agreement setting performance standards and delivery expectations for marketing services, with compliance requirements and service metrics.
find out more
Demo SLA
An Australian-compliant Service Level Agreement template outlining service delivery commitments and performance metrics between providers and customers.
find out more
Data Slas
An Australian-law governed agreement defining service levels and requirements for data-related services, ensuring compliance with local privacy and data protection regulations.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)