1. Data Protection: Required if services involve processing personal data under GDPR

2. Information Security: Detailed security requirements for sensitive or regulated services

3. Business Continuity: Required for critical services requiring disaster recovery planning

4. Transition Services: Necessary for complex services requiring handover periods

5. Multi-location Services: Required when services are delivered across multiple locations

6. Continuous Improvement: For long-term agreements requiring service evolution

7. Benchmarking: Optional mechanism to ensure service levels remain market-competitive

8. Innovation Requirements: For agreements where technical innovation is critical

1. Schedule 1 - Service Descriptions: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, calculation methods, and measurement periods

3. Schedule 3 - Service Credit Calculations: Formula and examples for calculating service credits

4. Schedule 4 - Charges: Pricing structure and payment terms

5. Schedule 5 - Reporting Templates: Standard formats for performance reports

6. Schedule 6 - Contact Details: Key personnel and escalation contacts

7. Schedule 7 - Technical Requirements: Customer and provider technical specifications

8. Appendix A - Service Level History: Historical performance data if this is a renewal

9. Appendix B - Continuous Improvement Targets: Future performance targets and improvement roadmap