1. Disaster Recovery: Required when services are critical to business operations, detailing recovery procedures and timelines

2. Transition Services: Needed when complex service transition is required at the start or end of the agreement

3. Third-Party Management: Include when subcontractors or third-party services are involved in service delivery

4. Compliance Requirements: Additional section for highly regulated industries or specific compliance requirements

5. Innovation and Continuous Improvement: Optional section for long-term contracts requiring service evolution

6. Multi-location Services: Required when services are provided across multiple locations or jurisdictions

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics: Specific metrics, measurement methods, and calculation formulas

3. Schedule 3 - Rate Card: Detailed pricing information including standard rates and special charges

4. Schedule 4 - Contact Matrix: Key contacts and escalation procedures for both parties

5. Schedule 5 - Report Templates: Standard formats for all required service reports

6. Schedule 6 - Administrative Procedures Manual: Detailed operational procedures and processes

7. Appendix A - Technical Requirements: Specific technical requirements and standards

8. Appendix B - Security Requirements: Detailed security protocols and requirements

9. Appendix C - GDPR Processing Agreement: Mandatory data processing agreement under GDPR