1. Disaster Recovery: Required when services are critical to business operations, detailing recovery procedures and timelines

2. Data Protection: Mandatory when personal data processing is involved, ensuring GDPR compliance

3. Security Requirements: Needed when handling sensitive information or systems

4. Change Management: Important for complex services requiring frequent modifications or updates

5. Subcontractor Provisions: Required when service provider intends to use subcontractors

6. Insurance Requirements: Necessary for high-risk or high-value services

7. Business Continuity: Important for critical services requiring continuous operation

8. Exit Management: Needed for complex services requiring detailed transition arrangements

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed metrics, measurement methods, and thresholds for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and processes

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures for various scenarios

6. Schedule 6 - Report Templates: Standard formats for required service reports

7. Appendix A - Technical Requirements: Detailed technical specifications and requirements

8. Appendix B - Security Standards: Specific security standards and compliance requirements