Guaranteed SLA Template for United Arab Emirates

1. Data Protection: Required when services involve processing personal data, ensuring compliance with UAE data protection laws

2. Disaster Recovery: Include when services are critical to customer operations, detailing recovery procedures and timelines

3. Change Management: Needed for complex services requiring formal procedures for service modifications

4. Security Requirements: Include when services involve sensitive data or systems access

5. Intellectual Property Rights: Required when services involve creation or use of intellectual property

6. Exit Management: Important for complex services requiring detailed transition arrangements

7. Business Continuity: Include for critical services requiring continuous operation

8. Compliance with Specific Regulations: Add when services are subject to specific regulatory requirements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methodologies for each service level

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

4. Schedule 4 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

5. Schedule 5 - Support and Escalation Procedures: Support process, contact details, and escalation matrix

6. Schedule 6 - Reporting Templates: Standard formats for service level reports and performance monitoring

7. Schedule 7 - Technical Requirements: Customer infrastructure requirements and technical prerequisites

8. Appendix A - Contact Details: Key personnel and contact information for both parties

9. Appendix B - Change Request Form: Standard template for requesting and documenting service changes