Document background
This Normal SLA template is designed for use in Indonesian business contexts where parties need to establish clear, measurable standards for service delivery and performance. The document is particularly relevant when organizations require a formal framework to govern service relationships, ensure service quality, and maintain accountability. It incorporates essential elements required under Indonesian law, including compliance with the Civil Code (KUH Perdata) and relevant regulations such as the Electronic Information and Transactions Law. The Normal SLA structure accommodates various service types while maintaining flexibility for specific business requirements, making it suitable for both straightforward and complex service arrangements. This template ensures that service levels, monitoring mechanisms, and remedies are clearly defined while meeting Indonesian legal and regulatory requirements.
