Cleaning Service Level Agreement Template for Indonesia

1. Environmental Requirements: Special environmental compliance and green cleaning requirements, used when specific environmental standards must be met

2. Security Requirements: Additional security protocols and clearance requirements, used for high-security facilities

3. Emergency Services: Provisions for emergency or out-of-hours cleaning services, used when 24/7 availability may be required

4. Specialized Equipment: Requirements for specialized cleaning equipment or techniques, used for facilities with specific cleaning needs

5. Staff Training and Certification: Specific training or certification requirements, used when specialized skills are needed

6. Performance Bonds: Requirements for performance bonds or guarantees, used for high-value contracts

7. Subcontracting: Terms governing the use of subcontractors, used when subcontracting may be necessary

1. Schedule A - Cleaning Specifications: Detailed cleaning requirements for each area, including frequency and specific tasks

2. Schedule B - Service Locations: List and details of all locations where services are to be provided

3. Schedule C - Equipment and Materials: List of approved cleaning equipment and materials to be used

4. Schedule D - Performance Metrics: Detailed KPIs and measurement criteria for service quality

5. Schedule E - Pricing Schedule: Detailed breakdown of costs and pricing for different services

6. Schedule F - Staff Requirements: Staffing levels, qualifications, and training requirements

7. Appendix 1 - Incident Report Template: Standard form for reporting cleaning-related incidents

8. Appendix 2 - Quality Inspection Checklist: Checklist for regular service quality inspections

9. Appendix 3 - MSDS Documentation: Material Safety Data Sheets for cleaning products used