Service Level Agreement For Mobile Application Template for Indonesia

1. Change Management: Procedures for requesting and implementing changes to the service - include if the service is likely to require frequent modifications

2. Third-Party Integration: Terms governing integration with third-party services - include if the app interfaces with external services

3. User License Terms: End-user license terms - include if the service provider needs direct terms with end-users

4. Compliance with App Store Requirements: Specific obligations related to app store distribution - include if distributed through app stores

5. Marketing and Branding: Terms governing use of brands and marketing - include if either party needs to use the other's branding

6. Training and Documentation: Requirements for providing training and documentation - include for complex applications

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of performance metrics and measurement methods

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, payment milestones, and pricing models

3. Schedule 3 - Support Procedures: Detailed procedures for support requests, escalation paths, and response times

4. Schedule 4 - Security Standards: Specific security requirements and compliance standards

5. Schedule 5 - Technical Requirements: Detailed technical specifications and requirements for the mobile application

6. Appendix A - Contact Details: List of key contacts and escalation points for both parties

7. Appendix B - Service Credits: Calculation and application of service credits for performance failures

8. Appendix C - Incident Response Plan: Detailed procedures for handling various types of service incidents