1. Disaster Recovery: Specific procedures and commitments for disaster recovery and business continuity, required for critical applications

2. Third-Party Integration: Terms governing integration with third-party services and applications, needed when external services are part of the solution

3. Data Migration: Procedures and responsibilities for data migration, relevant when transitioning from existing systems

4. Training Services: Details of user training and documentation provided, important for complex applications

5. Custom Development: Terms for custom feature development or modifications, needed when bespoke development is part of the service

6. Service Credits: Financial compensation mechanism for service level failures, useful for high-value or mission-critical applications

7. Multi-Platform Support: Specific requirements for supporting multiple platforms/operating systems, relevant for cross-platform applications

1. Schedule A - Service Level Metrics: Detailed breakdown of all service level targets, measurement methods, and reporting requirements

2. Schedule B - Technical Specifications: Detailed technical specifications of the mobile application, including supported devices and operating systems

3. Schedule C - Support Procedures: Detailed support procedures, escalation paths, and contact information

4. Schedule D - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

5. Schedule E - Security Standards: Specific security requirements, standards, and compliance measures

6. Appendix 1 - Service Credit Calculations: Detailed methodology for calculating service credits or penalties

7. Appendix 2 - Incident Priority Matrix: Classification and response time requirements for different types of incidents