Managed Services Service Level Agreement Template for Indonesia

1. Transition Services: Required when there is a transition from another provider or internal team

2. Technology Stack Requirements: Include when specific technology requirements or restrictions apply

3. Staff and Resource Requirements: Needed when specific staffing levels or qualifications are required

4. Innovation and Continuous Improvement: Include when expecting ongoing service improvements and innovation

5. Multi-vendor Management: Required when services interface with other providers

6. Local Content Requirements: Include when Indonesian local content requirements apply

7. Intellectual Property Rights: Required when service delivery involves creation or use of intellectual property

8. Environmental and Social Responsibility: Include when environmental or social impact considerations are relevant

1. Schedule 1 - Service Descriptions: Detailed descriptions of each service component and delivery specifications

2. Schedule 2 - Service Level Specifications: Detailed technical specifications of service levels and measurement criteria

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing breakdown, payment terms, and calculation methods

4. Schedule 4 - Performance Credit Calculations: Detailed methods for calculating performance credits and penalties

5. Schedule 5 - Technical Requirements: Specific technical requirements and standards for service delivery

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements aligned with Indonesian regulations

7. Schedule 7 - Operational Procedures: Day-to-day operational procedures and processes

8. Appendix A - Contact Details and Escalation Matrix: Key contacts and escalation procedures for both parties

9. Appendix B - Report Templates: Standard templates for service level reporting and performance measurement

10. Appendix C - Change Request Forms: Standard forms and procedures for requesting service changes