1. Transition Services: Details of service transition arrangements, used when taking over from another provider or client's internal team

2. Third Party Contracts: Management of third-party supplier relationships, included when service provider must manage other vendors

3. Asset Management: Provisions for managing customer assets, included when provider manages physical or software assets

4. Staff and Resource Management: Specific provisions for dedicated staff or resources, used when staff are assigned to the customer

5. Compliance Requirements: Industry-specific compliance obligations, included for regulated industries

6. Innovation and Continuous Improvement: Requirements for service evolution and improvement, used in long-term strategic partnerships

7. Multi-location Services: Specific provisions for services delivered across multiple locations, used for international or multi-site services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methodologies for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Detailed procedures for service delivery, incident management, and routine operations

5. Schedule 5 - Technical Requirements: Technical specifications, architecture, and infrastructure requirements

6. Schedule 6 - Security Requirements: Detailed security protocols, standards, and compliance requirements

7. Schedule 7 - Reporting Requirements: Templates and specifications for regular service reporting

8. Schedule 8 - Contact Details and Escalation Matrix: Key personnel, contact information, and escalation procedures

9. Appendix A - Service Request Catalog: Standard service requests and associated response times

10. Appendix B - Business Continuity Plan: Detailed procedures for service continuity and disaster recovery