1. Compliance with Industry Standards: Required for regulated industries or when specific certifications or standards must be maintained

2. Third-Party Service Integration: Needed when services involve integration with other service providers or systems

3. Knowledge Transfer and Training: Important when the agreement includes staff training or knowledge transfer requirements

4. Transition Services: Required when complex service transition or implementation phases are involved

5. Innovation and Continuous Improvement: Optional section for defining expectations and processes for service improvement and innovation

6. Asset Management: Necessary when the managed services involve management of customer assets or equipment

7. Staff and Subcontractor Requirements: Important when specific staffing requirements or subcontractor restrictions apply

8. Intellectual Property Rights: Required when services involve development, customization, or use of proprietary technologies

1. Schedule A - Service Descriptions: Detailed technical specifications of each service component and delivery requirements

2. Schedule B - Service Level Metrics: Detailed metrics, measurement methods, and target levels for each service component

3. Schedule C - Pricing and Commercial Terms: Detailed pricing structure, rates, and commercial terms including any variable elements

4. Schedule D - Implementation Plan: Detailed timeline and milestones for service implementation or transition

5. Schedule E - Technical Requirements: Specific technical requirements, including infrastructure, software, and connectivity specifications

6. Schedule F - Security Policies: Detailed security policies, procedures, and compliance requirements

7. Schedule G - Operational Procedures: Detailed procedures for routine operations, maintenance, and support

8. Appendix 1 - Contact Matrix: List of key contacts, roles, and responsibilities for both parties

9. Appendix 2 - Report Templates: Standard templates for various service reports and performance measurements

10. Appendix 3 - Escalation Matrix: Detailed escalation procedures and contact information for different types of issues