Managed Services Agreement Template for Pakistan

A Managed Services Agreement sets out how a service provider will handle specific business operations for their client, typically in Pakistan's growing IT and telecommunications sectors. The agreement details everything from service levels and response times to pricing structures and performance metrics.

Under Pakistani contract law, these agreements protect both parties by clearly defining the scope of managed services, security requirements, and data handling protocols. Companies use them to outsource functions like network monitoring, cybersecurity, or cloud services while maintaining control through detailed reporting and accountability measures outlined in the contract.

Use a Managed Services Agreement when outsourcing critical business functions to external providers in Pakistan, especially for IT services, data management, or technical support. This becomes essential when your company lacks internal expertise or wants to focus on core business activities while ensuring reliable service delivery.

The agreement becomes particularly important when dealing with sensitive data or mission-critical systems under Pakistani cybersecurity regulations. Companies in banking, healthcare, and telecommunications benefit most, as these sectors face strict compliance requirements and need clear accountability frameworks for outsourced operations.

• Cloud Managed Services Agreement: Specialized for cloud computing services, covering data security, uptime guarantees, and compliance with Pakistani data protection laws
• Facilities Management Agreement: Focuses on physical infrastructure management, including maintenance, security, and property operations
• Business Management Consulting Agreement: Tailored for strategic advisory services, business process optimization, and management consulting
• Service Management Contract: General-purpose agreement for ongoing operational services with defined performance metrics
• Managed Services Service Level Agreement: Defines specific performance standards, response times, and service quality metrics

• Service Providers: IT companies, tech consultancies, and managed service firms that draft and execute Managed Services Agreements to outline their service offerings and obligations
• Corporate Clients: Banks, healthcare providers, and manufacturing companies in Pakistan that engage providers for ongoing technical or operational support
• Legal Teams: In-house counsel and external law firms who review and customize agreements to ensure compliance with Pakistani regulations
• IT Managers: Oversee implementation and monitor service delivery against agreed metrics
• Compliance Officers: Ensure agreements meet industry-specific requirements, particularly in regulated sectors like banking and telecommunications

• Service Scope: Define exact services, performance metrics, and delivery timeframes aligned with Pakistani business hours and customs
• Party Details: Gather complete company information, registration numbers, and authorized signatories from both provider and client
• Compliance Requirements: List relevant industry regulations, data protection rules, and security standards that apply to your sector
• Payment Terms: Document fee structures, payment schedules, and currency preferences following Pakistani banking regulations
• Service Levels: Specify response times, uptime guarantees, and performance benchmarks with clear measurement criteria
• Exit Strategy: Plan termination conditions, data handover procedures, and transition arrangements upfront

• Service Definition: Detailed scope of managed services, deliverables, and performance standards under Pakistani contract law
• Term and Termination: Contract duration, renewal terms, and conditions for early termination with notice periods
• Payment Terms: Fee structure, payment schedule, and currency specifications compliant with State Bank regulations
• Data Protection: Privacy safeguards and data handling procedures following Pakistani cybersecurity laws
• Service Levels: Measurable performance metrics, response times, and penalty clauses
• Dispute Resolution: Arbitration procedures and governing law clauses aligned with Pakistani jurisdiction
• Force Majeure: Circumstances beyond control, including local considerations like political events

A Managed Services Agreement differs significantly from a Supply of Services Agreement in several key aspects, particularly under Pakistani law. While both involve service provision, their scope and implementation vary considerably.

• Duration and Commitment: Managed Services Agreements typically establish long-term, ongoing relationships with continuous service delivery, while Supply of Services Agreements often cover specific, time-bound projects or deliverables
• Service Level Requirements: Managed Services include detailed performance metrics, response times, and monitoring systems; Supply agreements focus more on discrete deliverables and completion criteria
• Operational Control: Managed Services providers take broader responsibility for day-to-day operations and strategic decisions, unlike supply agreements which maintain clearer client control
• Payment Structure: Managed Services usually involve recurring monthly or quarterly fees, while supply agreements often use milestone-based or project-completion payments