Managed Services Agreement Template for Qatar

A Managed Services Agreement sets out how an external provider will handle specific business operations or IT services for your organization in Qatar. It's the formal contract that defines everything from service levels and performance metrics to security protocols and data handling requirements under Qatari law.

These agreements typically cover crucial details like response times, maintenance schedules, and compliance with Qatar's cybersecurity framework. They also outline payment terms, liability limits, and what happens if service standards aren't met. For regulated industries in Qatar, these contracts must align with specific sector requirements, particularly around data protection and business continuity.

Consider implementing a Managed Services Agreement when outsourcing critical business functions like IT infrastructure, cybersecurity, or facility management to external providers in Qatar. This becomes essential when your organization lacks internal expertise or needs to focus resources on core business activities while ensuring reliable service delivery.

The agreement proves particularly valuable for companies expanding operations in Qatar, handling sensitive data, or operating in regulated sectors like finance or healthcare. It helps establish clear accountability, protect both parties' interests, and ensure compliance with Qatar's regulatory requirements. Many organizations use these agreements during digital transformation projects or when setting up new facilities.

• Basic IT Services Agreement: Covers fundamental technology support, network maintenance, and helpdesk services - popular among small and medium businesses in Qatar
• Comprehensive Infrastructure Management: Handles full IT ecosystem management, including cloud services and cybersecurity compliance with Qatar's data protection laws
• Facilities Management Agreement: Focuses on physical asset maintenance, security, and property services under Qatar's building regulations
• Industry-Specific MSA: Tailored for sectors like healthcare or finance, incorporating specific regulatory requirements and compliance measures
• Project-Based Services Agreement: Designed for time-bound initiatives with defined deliverables and milestone-based payment structures

• Service Providers: IT companies, facility management firms, or specialized contractors who draft and deliver the agreed services under Qatar's commercial laws
• Client Organizations: Businesses, government entities, or institutions in Qatar that need external expertise to manage specific operations
• Legal Teams: In-house counsel or external law firms who review and customize Managed Services Agreements to ensure compliance with Qatari regulations
• Technical Managers: Oversee service delivery, monitor performance metrics, and manage the day-to-day relationship between parties
• Compliance Officers: Ensure the agreement meets industry-specific requirements and data protection standards in Qatar

• Service Requirements: Document specific operational needs, performance metrics, and service levels expected from the provider
• Compliance Details: Gather relevant Qatar regulatory requirements for your industry, especially data protection and cybersecurity standards
• Provider Information: Collect provider credentials, certifications, and track record in Qatar's market
• Cost Structure: Define payment terms, pricing models, and any performance-linked incentives
• Technical Specifications: List required technology, equipment, and infrastructure specifications
• Risk Assessment: Identify potential service disruptions and necessary contingency measures under Qatari law

• Parties and Scope: Full legal names, contact details, and precise description of services under Qatar Commercial Law
• Service Levels: Detailed performance metrics, response times, and quality standards with measurable benchmarks
• Payment Terms: Clear pricing structure, payment schedule, and currency specifications in QAR
• Data Protection: Compliance with Qatar's Personal Data Privacy Law, including data handling and security measures
• Term and Termination: Contract duration, renewal conditions, and termination procedures
• Dispute Resolution: Specific reference to Qatar courts or arbitration centers for conflict resolution
• Force Majeure: Events beyond reasonable control under Qatar Civil Code provisions

A Managed Services Agreement differs significantly from a Supply of Services Agreement in several key aspects, though both deal with service provision in Qatar. The main distinction lies in the ongoing nature and comprehensive scope of managed services versus discrete, project-based service delivery.

• Scope and Duration: Managed Services Agreements cover continuous, holistic management of specific business functions, while Supply of Services Agreements typically focus on delivering specific, defined services within a set timeframe
• Operational Control: Managed services providers take ongoing responsibility for entire business functions, including strategic decisions, while service suppliers simply deliver specified tasks
• Performance Metrics: Managed Services Agreements include comprehensive KPIs and service level agreements (SLAs), whereas Supply Agreements often focus on deliverable-based milestones
• Risk and Liability: Managed service providers typically assume greater operational risks and responsibilities under Qatar law, requiring more extensive insurance and compliance provisions