Managed Services Agreement Template for Nigeria

A Managed Services Agreement sets out how an external provider will handle specific business operations, like IT support, facility management, or security services. In Nigeria, these contracts help organizations delegate specialized tasks while maintaining control through detailed service standards and performance metrics.

Under Nigerian contract law, these agreements protect both parties by clearly defining responsibilities, payment terms, and service levels. They typically include provisions for data protection under NITDA guidelines, dispute resolution mechanisms following local commercial practices, and specific termination rights that align with Nigerian business regulations.

Use a Managed Services Agreement when outsourcing critical business functions like IT infrastructure, cybersecurity, or facilities management to external providers in Nigeria. This becomes essential for organizations looking to focus on their core business while ensuring professional handling of specialized operations.

The agreement proves particularly valuable when dealing with sensitive data under NITDA regulations, managing complex technical services, or establishing long-term service partnerships. It helps Nigerian businesses maintain quality standards, protect their interests, and create clear accountability frameworks���especially important when working with providers who handle business-critical systems or sensitive customer information.

• Managed Service Provider Contract: Core agreement for comprehensive IT services and support, including hardware maintenance and help desk
• Managed Network Services Agreement: Focuses specifically on network infrastructure management and cybersecurity
• Business Management Consulting Agreement: Covers strategic business advisory and operational improvement services
• Service Management Contract: General framework for facility management and non-technical business services
• Management Consulting Agreement: Specialized version for executive-level consulting and organizational development

• Service Providers: Tech companies, facilities management firms, or consulting agencies who deliver the managed services under the agreement's terms
• Corporate Clients: Nigerian businesses, from startups to large corporations, who need specialized services but prefer outsourcing to in-house teams
• Legal Counsel: Internal or external lawyers who draft and review Managed Services Agreements to ensure compliance with Nigerian regulations
• IT Directors: Technical leaders who define service requirements, monitor performance metrics, and manage provider relationships
• Finance Officers: Company executives who oversee payment terms, budgets, and financial compliance aspects of the service relationship

• Service Scope: Define exact services, performance metrics, and quality standards expected from the provider
• Provider Details: Gather business registration, licenses, and professional certifications required under Nigerian law
• Timeline Planning: Map out service duration, key milestones, and reporting schedules
• Compliance Requirements: List relevant NITDA regulations, data protection standards, and industry-specific rules
• Payment Structure: Outline fee schedules, payment terms, and currency considerations
• Risk Assessment: Identify potential service disruptions and necessary contingency measures
• Exit Strategy: Plan termination conditions, transition procedures, and data handover protocols

• Party Information: Complete legal names, addresses, and registration details of service provider and client
• Service Description: Detailed scope of services, deliverables, and performance standards
• Payment Terms: Fee structure, payment schedule, and currency specifications
• Duration & Renewal: Contract period, extension options, and notice requirements
• Data Protection: NITDA compliance measures and confidentiality obligations
• Service Levels: Performance metrics, reporting requirements, and quality standards
• Termination Rights: Exit conditions, notice periods, and transition arrangements
• Dispute Resolution: Nigerian jurisdiction clause and arbitration procedures

A Managed Services Agreement differs significantly from a Supply of Services Agreement in several key aspects, though both involve service delivery. Here's how they differ:

• Duration and Commitment: Managed Services Agreements typically establish long-term, ongoing relationships with comprehensive service management, while Supply of Services Agreements often cover specific, finite projects or deliverables
• Scope of Control: Managed Services providers take proactive responsibility for entire business functions or systems, whereas Supply of Services vendors deliver specific requested services
• Performance Metrics: Managed Services include detailed SLAs, continuous monitoring, and regular reporting requirements; Supply agreements focus more on delivery milestones
• Risk Management: Managed Services Agreements include broader operational risk transfer and comprehensive system responsibility, while Supply agreements limit liability to specific service delivery