The Managed Network Services Agreement is essential for organizations in Nigeria seeking to outsource their network infrastructure management to specialized service providers. This agreement is particularly relevant in the context of Nigeria's growing digital economy and increasing reliance on robust network infrastructure. It serves as the primary contract governing the relationship between network service providers and their customers, detailing crucial aspects such as service delivery, performance metrics, security standards, and compliance with Nigerian telecommunications regulations. The document is designed to address both technical and commercial requirements while ensuring compliance with local laws, including the Nigerian Communications Act 2003, NDPR 2019, and NCC regulations. Organizations typically use this agreement when they require professional management of their network infrastructure, including monitoring, maintenance, security, and support services.

1. Parties: Identification of the service provider and customer, including registered addresses and company details

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Detailed definitions of technical terms, service-related concepts, and other key terms used throughout the agreement

4. Scope of Services: High-level description of managed network services to be provided, with reference to detailed specifications in schedules

5. Service Provider Obligations: Core responsibilities of the service provider, including service delivery, maintenance, and support commitments

6. Customer Obligations: Customer's responsibilities, including access provision, cooperation requirements, and information sharing

7. Service Levels: Key performance indicators, service availability commitments, and response time requirements

8. Charges and Payment: Pricing structure, payment terms, invoicing procedures, and late payment consequences

9. Data Protection and Security: Obligations under NDPR 2019 and security requirements for network services

10. Intellectual Property Rights: Ownership and usage rights of systems, software, and data

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration of agreement, renewal terms, and termination rights

13. Liability and Indemnification: Risk allocation, limitation of liability, and indemnification obligations

14. Force Majeure: Events excusing performance and related procedures

15. Dispute Resolution: Process for resolving disputes, including Nigerian law requirements

16. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law