Document background
The Managed Services Service Level Agreement is essential for organizations engaging external providers to manage their IT infrastructure, business processes, or other operational functions. This agreement, governed by Belgian law, defines the scope, quality standards, and performance metrics for service delivery, along with associated remedies and governance mechanisms. It is particularly relevant in today's business environment where organizations increasingly rely on specialized service providers for operational efficiency. The document incorporates requirements from Belgian contract law, the GDPR, and sector-specific regulations, making it suitable for both regulated and non-regulated industries. It typically accompanies a master services agreement and provides detailed technical and operational specifications through various schedules and appendices.
