1. Data Protection and Privacy: Required when personal data processing is involved, detailing compliance with PDPA 2010

2. Disaster Recovery: Include for critical services requiring business continuity planning

3. Security Requirements: Necessary for services involving IT systems or sensitive data

4. Change Management: Include when service specifications may need regular updates or modifications

5. Subcontractor Management: Required when service provider may use third-party contractors

6. Intellectual Property Rights: Include when services involve creation or use of intellectual property

7. Insurance Requirements: Important for high-risk or high-value services

8. Exit Management: Include for complex services requiring detailed transition planning

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, pricing structure, and payment calculations

4. Schedule 4 - Service Credit Calculations: Formula and methodology for calculating service credits

5. Schedule 5 - Operational Procedures: Detailed procedures for service delivery and support

6. Schedule 6 - Contact Details and Escalation Matrix: Key personnel and escalation procedures

7. Appendix A - Report Templates: Standard templates for performance reporting

8. Appendix B - Technical Requirements: Specific technical requirements and standards