1. Data Protection: Required if services involve processing personal data under Malaysian PDPA

2. Environmental Compliance: Required for services with environmental impact or hazardous materials

3. Business Continuity: Optional section for critical services requiring disaster recovery planning

4. Technology Requirements: Required if services involve specific technical systems or software

5. Transition Services: Optional section for complex services requiring detailed exit planning

6. Intellectual Property: Required if services involve creation or use of intellectual property

7. Subcontracting: Required if service provider may use subcontractors

8. Change Management: Optional section for services requiring frequent modifications

1. Schedule 1 - Service Descriptions: Detailed technical specifications of services

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and targets

3. Schedule 3 - Pricing and Payment: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Site Details: Site location, layout, access points, and specific requirements

5. Schedule 5 - Personnel: Staff qualifications, training requirements, and key personnel

6. Schedule 6 - Reports: Reporting templates and requirements

7. Schedule 7 - Escalation Procedures: Contact details and procedures for issue escalation

8. Appendix A - Security Procedures: Detailed security protocols and requirements

9. Appendix B - Health and Safety Requirements: Site-specific health and safety procedures

10. Appendix C - Emergency Procedures: Emergency response and contact procedures