1. Disaster Recovery: Include when service requires specific disaster recovery procedures and commitments

2. Data Protection: Required when personal data processing is involved, ensuring PDPA compliance

3. Security Requirements: Include for services involving sensitive data or systems

4. Change Management: Add when service may require significant modifications during the term

5. Transition Services: Include when complex service transition in or out is anticipated

6. Intellectual Property Rights: Required when service involves software, content, or other IP

7. Third-Party Service Providers: Include when subcontractors or third-party services are involved

8. Business Continuity: Add for critical services requiring specific continuity commitments

1. Schedule 1 - Service Specifications: Detailed technical specifications of services and delivery methods

2. Schedule 2 - Service Level Targets: Specific metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Rate Card: Detailed pricing, including standard rates and any variable charges

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various incident levels

5. Schedule 5 - Report Templates: Formats and templates for regular service performance reports

6. Schedule 6 - Service Hours Calendar: Detailed calendar showing business days, holidays, and maintenance windows

7. Appendix A - Incident Management Procedures: Detailed procedures for handling and resolving service incidents

8. Appendix B - Service Credit Calculations: Detailed methods for calculating service credits and penalties