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1. Parties: Identification of the service provider and client organization
2. Background: Context of the account management relationship and purpose of the review
3. Definitions: Key terms used throughout the document
4. Review Period: Timeframe covered by the account management review
5. Account Performance Analysis: Detailed analysis of account performance metrics and KPIs
6. Service Level Agreement Review: Assessment of compliance with existing SLAs and service standards
7. Risk Assessment: Evaluation of current risks and compliance status
8. Client Communication Summary: Overview of communication effectiveness and any issues raised
9. Cost Analysis: Review of fees, charges, and cost efficiency
10. Recommendations: Proposed improvements and action items
11. Next Steps: Timeline and responsibilities for implementing recommendations
1. Market Analysis: External market conditions affecting account performance, included when market factors significantly impact account management
2. Regulatory Compliance Update: Detailed review of compliance with specific regulations, included when there are significant regulatory changes or concerns
3. Technology Assessment: Review of technological tools and platforms used, included when technology upgrades or changes are relevant
4. Sustainability Measures: Environmental, Social, and Governance (ESG) considerations, included when client has specific ESG requirements
5. Competitor Analysis: Comparison with industry benchmarks and competitors, included when competitive positioning is important to the client
6. Crisis Management Review: Assessment of crisis response procedures, included when significant incidents occurred during the review period
1. Schedule 1: Performance Metrics: Detailed statistics and charts showing account performance data
2. Schedule 2: Financial Summary: Detailed financial information including fees, costs, and savings
3. Schedule 3: Service Level Metrics: Detailed breakdown of service level achievement data
4. Schedule 4: Risk Register: Comprehensive list of identified risks and their status
5. Appendix A: Meeting Minutes: Summary of key meetings held during the review period
6. Appendix B: Client Feedback: Compilation of formal client feedback and surveys
7. Appendix C: Action Items Log: Tracking log of previous recommendations and their implementation status
8. Appendix D: Compliance Certificates: Copies of relevant compliance certifications and audits
Account Manager
Agreed Service Levels
Annual Review Period
Authorised Representative
Business Day
Client
Confidential Information
Contract Year
Critical Performance Indicators
Customer Satisfaction Score
Dispute
Effective Date
Emergency Response Time
Escalation Process
Force Majeure Event
Incident
Key Performance Indicators
Material Breach
Operating Hours
Performance Metrics
Quarterly Review
Record Keeping Requirements
Related Services
Reporting Period
Response Time
Review Meeting
Risk Event
Service Credits
Service Level Agreement
Service Provider
Service Quality Metrics
Service Standards
Significant Event
Standard Operating Procedures
Strategic Review
Support Services
Term
Territory
Working Hours
Service Level Compliance
Confidentiality
Data Protection
Risk Assessment
Financial Performance
Client Communication
Quality Assurance
Regulatory Compliance
Dispute Resolution
Record Keeping
Reporting Requirements
Review Process
Performance Metrics
Client Feedback
Cost Analysis
Resource Allocation
Technology Implementation
Security Measures
Business Continuity
Improvement Recommendations
Action Items
Escalation Procedures
Change Management
Documentation Requirements
Financial Services
Professional Services
Information Technology
Telecommunications
Business Process Outsourcing
Management Consulting
Insurance
Investment Management
Banking
Healthcare Services
Account Management
Client Services
Operations
Compliance
Risk Management
Service Delivery
Quality Assurance
Financial Control
Customer Success
Business Development
Legal
Performance Analytics
Account Manager
Relationship Manager
Client Services Director
Operations Manager
Compliance Manager
Risk Officer
Service Delivery Manager
Client Success Manager
Business Development Manager
Financial Controller
Quality Assurance Manager
Performance Analyst
Contract Manager
Customer Experience Manager
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