The Hospitality Performance Review document serves as a crucial tool for evaluating employee performance within New Zealand's hospitality sector. It is designed to be used during regular performance reviews (typically quarterly or annually) to assess employee achievements, set goals, and document professional development needs. The document ensures compliance with New Zealand employment legislation while addressing industry-specific requirements such as food safety, customer service standards, and relevant certifications. It supports fair and transparent performance evaluation processes, helping organizations maintain high service standards while promoting employee growth and development. The review format accommodates various roles within the hospitality sector, from entry-level positions to management, and can be customized based on specific job responsibilities and organizational requirements.
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1. Employee Information: Basic details including employee name, position, department, employment start date, and review period
2. Review Details: Information about the review including date, type (annual/quarterly/probation), and reviewing manager
3. Performance Rating Scale: Explanation of the rating system used in the review (e.g., 1-5 scale with definitions)
4. Core Competencies Assessment: Evaluation of fundamental hospitality skills including customer service, teamwork, communication, and professional conduct
5. Job-Specific Performance Metrics: Assessment of role-specific duties and responsibilities
6. Goals Review: Evaluation of progress on previously set goals and objectives
7. New Goals and Objectives: Setting of new performance goals and development objectives for the next review period
8. Overall Performance Summary: General assessment of the employee's overall performance and contribution
9. Employee Comments: Space for employee feedback and comments on the review
10. Acknowledgment and Signatures: Formal signing section for employee and reviewer to confirm the review discussion
1. Health and Safety Compliance: For roles with specific health and safety responsibilities or high-risk areas
2. Food Safety Performance: For kitchen staff and food handling positions
3. Alcohol Service Compliance: For staff working in licensed areas or with alcohol service responsibilities
4. Leadership Assessment: For employees in supervisory or management positions
5. Financial Performance Metrics: For managers or staff with revenue/budget responsibilities
6. Training and Certification Status: For roles requiring specific certifications or ongoing training
7. Customer Feedback Summary: When direct customer feedback or ratings are available and relevant
1. Performance Metrics Detail: Detailed breakdown of performance scores and ratings across all categories
2. Customer Feedback Records: Compilation of customer reviews and feedback during the review period
3. Training Records: Documentation of completed training and certifications
4. Incident Reports: Summary of any workplace incidents or disciplinary actions during the review period
5. Development Plan: Detailed plan for professional development and improvement
6. Previous Review Summary: Summary of the last performance review for progress comparison
Relevant legal definitions
Performance Review Period
Review Date
Reviewing Manager
Performance Standards
Key Performance Indicators (KPIs)
Performance Rating Scale
Core Competencies
Development Goals
Action Plan
Service Standards
Compliance Requirements
Professional Development
Performance Improvement Plan
Customer Feedback
Industry Standards
Health and Safety Requirements
Food Safety Standards
Beverage Service Standards
Quality Assurance
Standard Operating Procedures
Training Requirements
Certification Requirements
Regulatory Compliance
Position Description
Direct Report
Performance Metrics
Achievement Targets
Evaluation Criteria
Review Cycle
Probationary Period
Review Date
Reviewing Manager
Performance Standards
Key Performance Indicators (KPIs)
Performance Rating Scale
Core Competencies
Development Goals
Action Plan
Service Standards
Compliance Requirements
Professional Development
Performance Improvement Plan
Customer Feedback
Industry Standards
Health and Safety Requirements
Food Safety Standards
Beverage Service Standards
Quality Assurance
Standard Operating Procedures
Training Requirements
Certification Requirements
Regulatory Compliance
Position Description
Direct Report
Performance Metrics
Achievement Targets
Evaluation Criteria
Review Cycle
Probationary Period
Clauses
Performance Evaluation
Customer Service Standards
Operational Compliance
Food Safety
Beverage Service
Health and Safety
Attendance and Punctuality
Team Collaboration
Communication Standards
Professional Conduct
Training and Development
Quality Assurance
Regulatory Compliance
Leadership and Supervision
Financial Performance
Goal Setting
Professional Development
Disciplinary Procedures
Review Process
Confidentiality
Documentation Requirements
Grievance Procedures
Performance Improvement
Review Frequency
Certification Maintenance
Customer Service Standards
Operational Compliance
Food Safety
Beverage Service
Health and Safety
Attendance and Punctuality
Team Collaboration
Communication Standards
Professional Conduct
Training and Development
Quality Assurance
Regulatory Compliance
Leadership and Supervision
Financial Performance
Goal Setting
Professional Development
Disciplinary Procedures
Review Process
Confidentiality
Documentation Requirements
Grievance Procedures
Performance Improvement
Review Frequency
Certification Maintenance
Relevant Industries
Hospitality
Food and Beverage
Hotels and Accommodation
Tourism
Entertainment
Catering
Restaurant Industry
Bars and Nightclubs
Event Management
Resort Management
Relevant Teams
Operations
Front Office
Food and Beverage
Kitchen
Housekeeping
Guest Services
Events and Catering
Maintenance
Human Resources
Sales and Marketing
Relevant Roles
Restaurant Manager
Hotel Manager
Chef
Sous Chef
Line Cook
Waitstaff
Bartender
Front Desk Manager
Concierge
Housekeeping Supervisor
Food and Beverage Director
Events Coordinator
Catering Manager
Host/Hostess
Kitchen Porter
Barista
Room Service Attendant
Sommelier
Maintenance Supervisor
Guest Relations Manager
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