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1. Parties: Identification of the service provider and client, including their registered addresses and company details
2. Background: Context of the agreement, facility details, and purpose of the contract
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Appointment and Term: Formal appointment of facility manager, contract duration, and renewal terms
5. Scope of Services: Comprehensive outline of facility management services to be provided
6. Service Provider's Obligations: Detailed responsibilities and duties of the facility management company
7. Client's Obligations: Responsibilities and obligations of the client, including access and information provision
8. Performance Standards: Required service levels, KPIs, and quality standards
9. Staff and Subcontractors: Requirements for personnel, training, and subcontractor management
10. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
11. Health, Safety and Environmental Requirements: Safety protocols, environmental compliance, and risk management procedures
12. Insurance and Liability: Insurance requirements and allocation of liabilities between parties
13. Termination: Grounds for termination, notice periods, and consequences of termination
14. Confidentiality: Protection of confidential information and data privacy requirements
15. Dispute Resolution: Procedures for resolving disputes, including mediation and arbitration
16. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Special Facility Requirements: For specialized facilities like hospitals or data centers, including specific regulatory compliance requirements
2. Energy Management: For contracts with specific focus on energy efficiency and sustainability
3. Asset Management: When the scope includes detailed asset lifecycle management and replacement planning
4. Technology and Systems: When specific building management systems or technology platforms are part of the service
5. Transition Services: When taking over from an incumbent service provider or complex mobilization is required
6. Emergency Response: For high-risk facilities requiring detailed emergency procedures
7. Cultural or Religious Requirements: For facilities requiring specific cultural or religious considerations in Malaysia
8. Value Added Services: For additional services beyond basic facility management scope
1. Schedule 1 - Facility Details: Detailed description of the facility, including floor plans and asset registers
2. Schedule 2 - Scope of Services Matrix: Detailed breakdown of services, frequencies, and responsibilities
3. Schedule 3 - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements
4. Schedule 4 - Pricing and Commercial Terms: Detailed fee structure, pricing mechanisms, and payment terms
5. Schedule 5 - Staff Organization: Organization structure, key positions, and minimum staffing requirements
6. Schedule 6 - Operating Procedures: Standard operating procedures for routine and specialized services
7. Schedule 7 - Reporting Requirements: Templates and specifications for required reports and documentation
8. Schedule 8 - Health and Safety Requirements: Detailed safety procedures and compliance requirements
9. Appendix A - Equipment List: Inventory of equipment and assets under management
10. Appendix B - Forms and Templates: Standard forms for various operational processes and reporting
Additional Services
Applicable Laws
Assets
Building
Building Management System
Commencement Date
Confidential Information
Contract Period
Contract Year
Contractor
Client
Defects
Emergency
Equipment
Facility
Facility Management Services
Force Majeure Event
Good Industry Practice
Health and Safety Requirements
Key Performance Indicators
Laws of Malaysia
Maintenance Schedule
Operating Hours
Performance Standards
Planned Maintenance
Premises
Preventive Maintenance
Property
Quality Standards
Reactive Maintenance
Regular Hours
Service Level Agreement
Service Provider
Services
Site
Specifications
Staff
Subcontractor
Term
Termination Date
Working Day
Working Hours
Appointment
Term
Services Scope
Performance Standards
Service Provider Obligations
Client Obligations
Staff and Personnel
Subcontracting
Health and Safety
Environmental Compliance
Quality Management
Fees and Payment
Insurance
Liability
Indemnification
Force Majeure
Termination
Confidentiality
Data Protection
Intellectual Property
Assignment
Dispute Resolution
Governing Law
Notices
Emergency Response
Maintenance Standards
Equipment and Assets
Reporting Requirements
Audit Rights
Warranties
Compliance with Laws
Change Management
Business Continuity
Security Requirements
Performance Monitoring
Service Level Agreement
Risk Management
Asset Management
Transition Services
Commercial Real Estate
Healthcare
Education
Industrial
Retail
Hospitality
Government and Public Sector
Technology
Manufacturing
Banking and Financial Services
Telecommunications
Transportation and Logistics
Facilities Management
Operations
Legal
Procurement
Property Management
Maintenance
Health Safety and Environment
Security
Commercial
Risk Management
Asset Management
Technical Services
Facility Manager
Operations Director
Property Manager
Maintenance Manager
Contract Manager
Procurement Manager
Legal Counsel
Chief Operations Officer
Building Services Manager
Health and Safety Manager
Asset Manager
Technical Services Manager
Sustainability Manager
Security Manager
Commercial Director
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