1. Business Continuity and Disaster Recovery: Required for critical services or when specific recovery requirements exist

2. Security Requirements: Needed when service involves sensitive data or specific security protocols

3. Data Protection and Privacy: Required when personal data processing is involved

4. Change Management: Include when service requires formal change control procedures

5. Third-Party Dependencies: Necessary when service delivery relies on third-party providers

6. Customer Obligations: Include when customer has specific responsibilities affecting service delivery

7. Training and Documentation: Required when service includes training or documentation deliverables

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed description of all service level metrics and calculation methods

3. Schedule 3 - Price and Payment Schedule: Pricing details, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5 - Incident Categories: Classification of incidents and corresponding response times

6. Appendix A - Technical Requirements: Technical requirements and configurations needed for service delivery

7. Appendix B - Reporting Templates: Standard templates for service level reporting