Service Availability SLAs are essential documents in Singapore's technology-driven business environment, providing a framework for measuring and ensuring service reliability. This document type is particularly crucial given Singapore's position as a regional technology hub and its strict regulatory requirements. The Service Availability SLA establishes clear performance metrics, defines consequences for service failures, and aligns with Singapore's legal framework including data protection and cybersecurity requirements. It's commonly used when organizations need to ensure and maintain specific service levels for critical technology infrastructure or services.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identifies the service provider and customer with full legal details
2. Background: Context of the agreement and relationship between parties
3. Definitions: Key terms used throughout the SLA including technical metrics and service level definitions
4. Service Levels: Detailed specifications of service availability commitments and performance standards
5. Measurement and Monitoring: Methods and procedures for measuring and tracking service level performance
6. Service Credits: Compensation mechanism and calculations for service level failures
7. Reporting: Requirements for performance reporting and review procedures
1. Data Protection: Provisions for handling personal data and compliance with PDPA requirements
2. Disaster Recovery: Procedures and commitments for service restoration after major incidents
3. Security Requirements: Specific security measures, compliance requirements, and cybersecurity standards
4. Cross-border Data Transfers: Requirements and procedures for international data transfers
1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels and performance metrics
2. Schedule 2 - Service Credit Calculation: Detailed formula and examples for calculating service credits
3. Schedule 3 - Technical Support Details: Support procedures, contact information, and escalation paths
4. Schedule 4 - Planned Maintenance Windows: Schedule and procedures for planned maintenance periods
5. Schedule 5 - Compliance Requirements: Specific regulatory and compliance obligations under Singapore law
Relevant legal definitions
Availability
Service Credits
Service Hours
Downtime
Scheduled Maintenance
Emergency Maintenance
Service Level
Measurement Period
Response Time
Resolution Time
Service Level Failure
Support Hours
Critical Incident
Service Level Report
Force Majeure Events
Service Level Agreement
Service Platform
Monitoring Tools
Business Day
Service Level Objective
Service Credits
Service Hours
Downtime
Scheduled Maintenance
Emergency Maintenance
Service Level
Measurement Period
Response Time
Resolution Time
Service Level Failure
Support Hours
Critical Incident
Service Level Report
Force Majeure Events
Service Level Agreement
Service Platform
Monitoring Tools
Business Day
Service Level Objective
Clauses
Service Levels
Service Level Measurement
Service Credits
Service Level Reporting
Service Availability
Scheduled Maintenance
Emergency Maintenance
Support Services
Performance Monitoring
Service Level Failures
Force Majeure
Remedies
Service Level Reviews
Exclusions
Service Credit Claims
Dispute Resolution
Term and Termination
Confidentiality
Data Protection
Security Requirements
Business Continuity
Disaster Recovery
Change Management
Service Level Adjustments
Audit Rights
Notice Requirements
Governing Law
Assignment
Entire Agreement
Amendments
Service Level Measurement
Service Credits
Service Level Reporting
Service Availability
Scheduled Maintenance
Emergency Maintenance
Support Services
Performance Monitoring
Service Level Failures
Force Majeure
Remedies
Service Level Reviews
Exclusions
Service Credit Claims
Dispute Resolution
Term and Termination
Confidentiality
Data Protection
Security Requirements
Business Continuity
Disaster Recovery
Change Management
Service Level Adjustments
Audit Rights
Notice Requirements
Governing Law
Assignment
Entire Agreement
Amendments
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Third Party SLA
A Singapore-law governed agreement defining service levels, metrics, and obligations between a service provider and customer.
find out more
Vulnerability SLA
A Singapore-law governed agreement defining service levels and response times for vulnerability management services.
find out more
Work Level Agreement
A Singapore-compliant Work Level Agreement defining role expectations, responsibilities, and performance standards within employment law requirements.
find out more
Software As A Service Service Level Agreement
A Singapore-law governed Service Level Agreement for SaaS providers, establishing service standards and compliance requirements.
find out more
SLA Supplier Agreement
A Singapore-law governed agreement defining service levels and performance metrics between supplier and customer.
find out more
SLA SOP
A combined SLA and SOP document under Singapore law that defines service standards and operational procedures while ensuring compliance with local regulations.
find out more
SLA Outsourcing Services
A Singapore-law governed SLA defining terms, conditions, and performance metrics for outsourced service delivery.
find out more
SLA For Development Projects
A Singapore-law governed service level agreement defining performance standards and deliverables for software development projects.
find out more
SLA For API
A Singapore-compliant legal agreement defining API service performance standards, security requirements, and service level commitments.
find out more
SLA Communication
A Singapore-law governed Service Level Agreement defining standards and metrics for communication services, aligned with local telecommunications regulations.
find out more
Service Level Agreement In Procurement
A Singapore-law governed agreement defining service levels and performance metrics in procurement relationships.
find out more
Service Level Agreement For Consultants
A Singapore-law governed agreement defining performance standards and terms for consulting services.
find out more
Service Level Agreement For Cloud Services
A cloud services agreement under Singapore law defining service levels, performance metrics, and compliance with local data protection requirements.
find out more
Service Level Agreement Cyber Security
A Singapore-law governed agreement establishing performance metrics and standards for cybersecurity services delivery.
find out more
Service Level Agreement Availability
A Singapore-law governed agreement defining service availability commitments, measurement metrics, and compensation mechanisms for service disruptions.
find out more
Service Based SLA
A Singapore-law governed agreement defining service levels and performance metrics between service provider and customer.
find out more
Sales And Marketing SLA
A Singapore-law governed Service Level Agreement defining performance standards and responsibilities for sales and marketing services.
find out more
MSP Service Level Agreement
A Singapore-law governed Service Level Agreement defining terms between an MSP and client, including service metrics and compliance requirements.
find out more
Library Service Level Agreement
A Singapore-compliant agreement defining library service standards, performance metrics, and operational parameters between service providers and clients.
find out more
IT Helpdesk SLA
An IT Helpdesk Service Level Agreement compliant with Singapore law, defining support service standards and performance metrics.
find out more
Internal Service Level Agreement Between Departments
A Singapore-law governed agreement defining service standards and performance metrics between departments within the same organization.
find out more
Global SLA
A Singapore law-governed agreement establishing global service performance standards and metrics for cross-border service delivery.
find out more
Generic SLA
A Singapore law-governed Service Level Agreement defining service standards and performance metrics between providers and recipients.
find out more
Firewall SLA
A Singapore-law governed agreement defining service levels and performance metrics for firewall services, incorporating local cybersecurity requirements.
find out more
External SLA
A Singapore-law governed agreement defining service standards and performance metrics between a service provider and external client.
find out more
Enterprise SLA
A Singapore-governed legal agreement defining service standards and performance metrics between service providers and enterprise customers.
find out more
Dynamic SLA
A Singapore-law governed agreement establishing dynamic, adjustable service levels and performance metrics between service providers and customers.
find out more
Defect SLA
A Singapore law-governed agreement defining service levels for defect management and resolution in IT services.
find out more
Customer Service Service Level Agreement
A Singapore-law governed agreement establishing measurable standards and obligations for customer service delivery, including performance metrics and compliance requirements.
find out more
SLA In Engineering
A Singapore-compliant Service Level Agreement defining performance standards and obligations for engineering services delivery.
find out more
SLA Application
A Singapore-law governed agreement defining service levels and performance standards for software applications.
find out more
Service Level Agreement Pricing
A Singapore-law governed agreement defining service pricing, performance metrics, and financial terms between service provider and customer.
find out more
Interdepartmental SLA
A Singapore-compliant internal agreement defining service standards and responsibilities between organizational departments.
find out more
High Availability SLA
A Singapore-law governed agreement defining service uptime commitments and performance guarantees with associated remedies.
find out more
Business Level Agreement
A Singapore-law governed agreement defining business performance standards and operational expectations between organizations or business units.
find out more
SLA With Vendor
A Singapore-law governed agreement setting performance standards and metrics for vendor-provided services.
find out more
SLA Payment Terms
A Singapore-law governed document establishing payment terms and conditions for service level agreements.
find out more
SLA In Logistics
A Singapore-law governed agreement defining service levels and performance metrics between logistics providers and their clients.
find out more
SLA Service License Agreement
A Singapore-governed agreement defining service levels, performance metrics, and terms between service provider and customer.
find out more
SLA In Banking
A banking service level agreement under Singapore law that defines performance metrics and compliance requirements between banks and service providers.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)