SLA For API for Singapore

SLA For API Template for Singapore

An API Service Level Agreement (SLA) under Singapore law is a legally binding document that establishes the terms, conditions, and performance metrics for API services. It incorporates Singapore's data protection requirements under PDPA, cybersecurity standards, and electronic transaction regulations. The agreement details service availability, response times, security measures, and compliance requirements while adhering to Singapore's technology service guidelines and industry-specific regulations.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
SLA For API

Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc

What is a SLA For API?

The SLA for API document is essential when establishing formal service commitments for API services in Singapore. This agreement type is specifically designed to address the unique requirements of API service delivery, including uptime guarantees, performance metrics, and security standards. The document ensures compliance with Singapore's regulatory framework, including PDPA, Cybersecurity Act, and relevant industry guidelines. It provides clear metrics for service quality, defines responsibilities, and establishes remediation procedures for service disruptions.

What sections should be included in a SLA For API?

1. Parties: Identification and details of the service provider and customer

2. Background: Context of the agreement and purpose of the API service

3. Definitions: Key terms used throughout the agreement including technical terminology and service metrics

4. Service Description: Detailed description of the API service and its functionalities

5. Service Levels: Specific performance metrics, availability commitments, and response times

6. Security Requirements: Security measures and protocols for API access and data protection

7. Data Protection: Compliance with PDPA and data handling requirements

8. Term and Termination: Duration of agreement and termination conditions

What sections are optional to include in a SLA For API?

1. Change Management: Procedures for API changes and version management - recommended for APIs that expect frequent updates or changes

2. Disaster Recovery: Recovery procedures and contingency plans - recommended for business-critical APIs

3. Support Services: Additional support services and escalation procedures - recommended when offering premium support options

4. Service Credits: Compensation mechanism for service level breaches - recommended for premium or enterprise services

What schedules should be included in a SLA For API?

1. Technical Specifications Schedule: Detailed API technical documentation and requirements

2. Service Level Metrics Schedule: Detailed breakdown of performance metrics and measurement methods

3. Pricing Schedule: API usage pricing tiers and calculation methods

4. Security Standards Schedule: Detailed security protocols and compliance requirements

5. Incident Response Plan: Detailed procedures for handling service incidents and outages

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Singapore

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions
Clauses
Industries

PDPA 2012: Personal Data Protection Act - Primary legislation governing the collection, use, disclosure and care of personal data in Singapore

Computer Misuse Act: Legislation addressing cybercrime and unauthorized access to computer systems, relevant for API security requirements

Electronic Transactions Act: Provides legal foundation for electronic transactions and digital signatures in Singapore

Cybersecurity Act 2018: Framework for the protection of Critical Information Infrastructure (CII) and cybersecurity requirements

PDPA Guidelines: Detailed guidelines on implementing data protection measures in compliance with PDPA

Cross Border Data Transfer Requirements: Regulations governing the transfer of data outside of Singapore's borders

IMDA Cloud Guidelines: Guidelines by Info-communications Media Development Authority for cloud service security and agreements

Consumer Protection Act: Fair Trading Act protecting consumers against unfair practices in service agreements

Unfair Contract Terms Act: Legislation controlling the use of unfair terms in contracts and agreements

Technology Risk Management Guidelines: MAS guidelines for managing technology risks, particularly relevant if the API involves financial services

Singapore Contract Law: Common law principles governing contract formation, execution, and enforcement in Singapore

Electronic Contracts Framework: Legal framework specifically addressing the formation and validity of electronic contracts

Industry-Specific Regulations: Sector-specific compliance requirements depending on the API's application domain (healthcare, finance, etc.)

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Third Party SLA

A Singapore-law governed agreement defining service levels, metrics, and obligations between a service provider and customer.

find out more

Vulnerability SLA

A Singapore-law governed agreement defining service levels and response times for vulnerability management services.

find out more

Work Level Agreement

A Singapore-compliant Work Level Agreement defining role expectations, responsibilities, and performance standards within employment law requirements.

find out more

Software As A Service Service Level Agreement

A Singapore-law governed Service Level Agreement for SaaS providers, establishing service standards and compliance requirements.

find out more

SLA Supplier Agreement

A Singapore-law governed agreement defining service levels and performance metrics between supplier and customer.

find out more

SLA SOP

A combined SLA and SOP document under Singapore law that defines service standards and operational procedures while ensuring compliance with local regulations.

find out more

SLA Outsourcing Services

A Singapore-law governed SLA defining terms, conditions, and performance metrics for outsourced service delivery.

find out more

SLA For Development Projects

A Singapore-law governed service level agreement defining performance standards and deliverables for software development projects.

find out more

SLA For API

A Singapore-compliant legal agreement defining API service performance standards, security requirements, and service level commitments.

find out more

SLA Communication

A Singapore-law governed Service Level Agreement defining standards and metrics for communication services, aligned with local telecommunications regulations.

find out more

Service Level Agreement In Procurement

A Singapore-law governed agreement defining service levels and performance metrics in procurement relationships.

find out more

Service Level Agreement For Consultants

A Singapore-law governed agreement defining performance standards and terms for consulting services.

find out more

Service Level Agreement For Cloud Services

A cloud services agreement under Singapore law defining service levels, performance metrics, and compliance with local data protection requirements.

find out more

Service Level Agreement Cyber Security

A Singapore-law governed agreement establishing performance metrics and standards for cybersecurity services delivery.

find out more

Service Level Agreement Availability

A Singapore-law governed agreement defining service availability commitments, measurement metrics, and compensation mechanisms for service disruptions.

find out more

Service Based SLA

A Singapore-law governed agreement defining service levels and performance metrics between service provider and customer.

find out more

Sales And Marketing SLA

A Singapore-law governed Service Level Agreement defining performance standards and responsibilities for sales and marketing services.

find out more

MSP Service Level Agreement

A Singapore-law governed Service Level Agreement defining terms between an MSP and client, including service metrics and compliance requirements.

find out more

Library Service Level Agreement

A Singapore-compliant agreement defining library service standards, performance metrics, and operational parameters between service providers and clients.

find out more

IT Helpdesk SLA

An IT Helpdesk Service Level Agreement compliant with Singapore law, defining support service standards and performance metrics.

find out more

Internal Service Level Agreement Between Departments

A Singapore-law governed agreement defining service standards and performance metrics between departments within the same organization.

find out more

Global SLA

A Singapore law-governed agreement establishing global service performance standards and metrics for cross-border service delivery.

find out more

Generic SLA

A Singapore law-governed Service Level Agreement defining service standards and performance metrics between providers and recipients.

find out more

Firewall SLA

A Singapore-law governed agreement defining service levels and performance metrics for firewall services, incorporating local cybersecurity requirements.

find out more

External SLA

A Singapore-law governed agreement defining service standards and performance metrics between a service provider and external client.

find out more

Enterprise SLA

A Singapore-governed legal agreement defining service standards and performance metrics between service providers and enterprise customers.

find out more

Dynamic SLA

A Singapore-law governed agreement establishing dynamic, adjustable service levels and performance metrics between service providers and customers.

find out more

Defect SLA

A Singapore law-governed agreement defining service levels for defect management and resolution in IT services.

find out more

Customer Service Service Level Agreement

A Singapore-law governed agreement establishing measurable standards and obligations for customer service delivery, including performance metrics and compliance requirements.

find out more

SLA In Engineering

A Singapore-compliant Service Level Agreement defining performance standards and obligations for engineering services delivery.

find out more

SLA Application

A Singapore-law governed agreement defining service levels and performance standards for software applications.

find out more

Service Level Agreement Pricing

A Singapore-law governed agreement defining service pricing, performance metrics, and financial terms between service provider and customer.

find out more

Interdepartmental SLA

A Singapore-compliant internal agreement defining service standards and responsibilities between organizational departments.

find out more

High Availability SLA

A Singapore-law governed agreement defining service uptime commitments and performance guarantees with associated remedies.

find out more

Business Level Agreement

A Singapore-law governed agreement defining business performance standards and operational expectations between organizations or business units.

find out more

SLA With Vendor

A Singapore-law governed agreement setting performance standards and metrics for vendor-provided services.

find out more

SLA Payment Terms

A Singapore-law governed document establishing payment terms and conditions for service level agreements.

find out more

SLA In Logistics

A Singapore-law governed agreement defining service levels and performance metrics between logistics providers and their clients.

find out more

SLA Service License Agreement

A Singapore-governed agreement defining service levels, performance metrics, and terms between service provider and customer.

find out more

SLA In Banking

A banking service level agreement under Singapore law that defines performance metrics and compliance requirements between banks and service providers.

find out more
See more related templates

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it

2 Docs LeftAccess Now