This Firewall SLA is designed for use in Singapore when establishing a formal agreement for the provision of firewall services. The document addresses the critical need for defined service levels, security protocols, and compliance requirements in line with Singapore's stringent cybersecurity regulations. It sets out clear performance metrics, response times, and accountability measures while incorporating requirements from the Cybersecurity Act 2018 and related legislation. This agreement is particularly relevant for organizations seeking to formalize their firewall service arrangements with clear, measurable outcomes and compliance standards.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Details of the service provider and customer
2. Background: Context of the agreement and basic premises
3. Definitions: Key terms used throughout the agreement including technical firewall terminology
4. Service Levels: Detailed metrics and performance standards for firewall services including uptime, throughput, and latency requirements
5. Response Times: Timeframes for different types of incidents and requests, categorized by severity levels
6. Security Requirements: Specific security measures, protocols, and compliance with Singapore's Cybersecurity Act and PDPA requirements
7. Reporting and Monitoring: Requirements for service monitoring, reporting frequency, and types of reports to be provided
8. Term and Termination: Duration of the agreement and conditions for termination or modification
1. Financial Institution Specific Requirements: Additional provisions required by MAS Technology Risk Management Guidelines for financial institutions
2. Cross-border Data Transfers: Specific provisions for international data movement and compliance with ASEAN Framework on Personal Data Protection
3. Industry-Specific Compliance: Additional compliance requirements for specific regulated industries
1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels, including performance metrics and measurement methodologies
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, payment terms, and any penalties for service level breaches
3. Schedule 3 - Technical Requirements: Specific technical requirements, firewall configurations, and maintenance procedures
4. Schedule 4 - Incident Response Plan: Detailed procedures for handling and escalating security incidents and breaches
5. Schedule 5 - Contact Details: Key contacts for both parties including escalation matrix and emergency contact information
Relevant legal definitions
Agreement
Authorized Users
Availability
Breach Notification
Business Day
Business Hours
Change Management
Confidential Information
Critical Incident
Customer Data
Downtime
Emergency Maintenance
Firewall Infrastructure
Firewall Rules
Force Majeure
Incident
Incident Response Time
Maintenance Window
Mean Time to Repair (MTTR)
Monitoring Services
Performance Metrics
Planned Maintenance
Resolution Time
Response Time
Security Breach
Security Event
Security Incident
Service Credits
Service Hours
Service Level Agreement (SLA)
Service Level Objectives (SLO)
Service Provider
Service Uptime
Severity Levels
Support Services
System
Third-Party Components
Threat
Unauthorized Access
Uptime Percentage
Vulnerability
Authorized Users
Availability
Breach Notification
Business Day
Business Hours
Change Management
Confidential Information
Critical Incident
Customer Data
Downtime
Emergency Maintenance
Firewall Infrastructure
Firewall Rules
Force Majeure
Incident
Incident Response Time
Maintenance Window
Mean Time to Repair (MTTR)
Monitoring Services
Performance Metrics
Planned Maintenance
Resolution Time
Response Time
Security Breach
Security Event
Security Incident
Service Credits
Service Hours
Service Level Agreement (SLA)
Service Level Objectives (SLO)
Service Provider
Service Uptime
Severity Levels
Support Services
System
Third-Party Components
Threat
Unauthorized Access
Uptime Percentage
Vulnerability
Clauses
Service Levels
Performance Metrics
Availability
Response Times
Incident Management
Security Requirements
Monitoring and Reporting
Change Management
Maintenance Windows
Service Credits
Force Majeure
Confidentiality
Data Protection
Compliance Requirements
Audit Rights
Liability Limitations
Warranties
Indemnification
Insurance
Termination
Dispute Resolution
Intellectual Property
Payment Terms
Service Provider Personnel
Subcontracting
Business Continuity
Disaster Recovery
Notice Requirements
Escalation Procedures
Assignment
Governance
Performance Metrics
Availability
Response Times
Incident Management
Security Requirements
Monitoring and Reporting
Change Management
Maintenance Windows
Service Credits
Force Majeure
Confidentiality
Data Protection
Compliance Requirements
Audit Rights
Liability Limitations
Warranties
Indemnification
Insurance
Termination
Dispute Resolution
Intellectual Property
Payment Terms
Service Provider Personnel
Subcontracting
Business Continuity
Disaster Recovery
Notice Requirements
Escalation Procedures
Assignment
Governance
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Third Party SLA
A Singapore-law governed agreement defining service levels, metrics, and obligations between a service provider and customer.
find out more
Vulnerability SLA
A Singapore-law governed agreement defining service levels and response times for vulnerability management services.
find out more
Work Level Agreement
A Singapore-compliant Work Level Agreement defining role expectations, responsibilities, and performance standards within employment law requirements.
find out more
Software As A Service Service Level Agreement
A Singapore-law governed Service Level Agreement for SaaS providers, establishing service standards and compliance requirements.
find out more
SLA Supplier Agreement
A Singapore-law governed agreement defining service levels and performance metrics between supplier and customer.
find out more
SLA SOP
A combined SLA and SOP document under Singapore law that defines service standards and operational procedures while ensuring compliance with local regulations.
find out more
SLA Outsourcing Services
A Singapore-law governed SLA defining terms, conditions, and performance metrics for outsourced service delivery.
find out more
SLA For Development Projects
A Singapore-law governed service level agreement defining performance standards and deliverables for software development projects.
find out more
SLA For API
A Singapore-compliant legal agreement defining API service performance standards, security requirements, and service level commitments.
find out more
SLA Communication
A Singapore-law governed Service Level Agreement defining standards and metrics for communication services, aligned with local telecommunications regulations.
find out more
Service Level Agreement In Procurement
A Singapore-law governed agreement defining service levels and performance metrics in procurement relationships.
find out more
Service Level Agreement For Consultants
A Singapore-law governed agreement defining performance standards and terms for consulting services.
find out more
Service Level Agreement For Cloud Services
A cloud services agreement under Singapore law defining service levels, performance metrics, and compliance with local data protection requirements.
find out more
Service Level Agreement Cyber Security
A Singapore-law governed agreement establishing performance metrics and standards for cybersecurity services delivery.
find out more
Service Level Agreement Availability
A Singapore-law governed agreement defining service availability commitments, measurement metrics, and compensation mechanisms for service disruptions.
find out more
Service Based SLA
A Singapore-law governed agreement defining service levels and performance metrics between service provider and customer.
find out more
Sales And Marketing SLA
A Singapore-law governed Service Level Agreement defining performance standards and responsibilities for sales and marketing services.
find out more
MSP Service Level Agreement
A Singapore-law governed Service Level Agreement defining terms between an MSP and client, including service metrics and compliance requirements.
find out more
Library Service Level Agreement
A Singapore-compliant agreement defining library service standards, performance metrics, and operational parameters between service providers and clients.
find out more
IT Helpdesk SLA
An IT Helpdesk Service Level Agreement compliant with Singapore law, defining support service standards and performance metrics.
find out more
Internal Service Level Agreement Between Departments
A Singapore-law governed agreement defining service standards and performance metrics between departments within the same organization.
find out more
Global SLA
A Singapore law-governed agreement establishing global service performance standards and metrics for cross-border service delivery.
find out more
Generic SLA
A Singapore law-governed Service Level Agreement defining service standards and performance metrics between providers and recipients.
find out more
Firewall SLA
A Singapore-law governed agreement defining service levels and performance metrics for firewall services, incorporating local cybersecurity requirements.
find out more
External SLA
A Singapore-law governed agreement defining service standards and performance metrics between a service provider and external client.
find out more
Enterprise SLA
A Singapore-governed legal agreement defining service standards and performance metrics between service providers and enterprise customers.
find out more
Dynamic SLA
A Singapore-law governed agreement establishing dynamic, adjustable service levels and performance metrics between service providers and customers.
find out more
Defect SLA
A Singapore law-governed agreement defining service levels for defect management and resolution in IT services.
find out more
Customer Service Service Level Agreement
A Singapore-law governed agreement establishing measurable standards and obligations for customer service delivery, including performance metrics and compliance requirements.
find out more
SLA In Engineering
A Singapore-compliant Service Level Agreement defining performance standards and obligations for engineering services delivery.
find out more
SLA Application
A Singapore-law governed agreement defining service levels and performance standards for software applications.
find out more
Service Level Agreement Pricing
A Singapore-law governed agreement defining service pricing, performance metrics, and financial terms between service provider and customer.
find out more
Interdepartmental SLA
A Singapore-compliant internal agreement defining service standards and responsibilities between organizational departments.
find out more
High Availability SLA
A Singapore-law governed agreement defining service uptime commitments and performance guarantees with associated remedies.
find out more
Business Level Agreement
A Singapore-law governed agreement defining business performance standards and operational expectations between organizations or business units.
find out more
SLA With Vendor
A Singapore-law governed agreement setting performance standards and metrics for vendor-provided services.
find out more
SLA Payment Terms
A Singapore-law governed document establishing payment terms and conditions for service level agreements.
find out more
SLA In Logistics
A Singapore-law governed agreement defining service levels and performance metrics between logistics providers and their clients.
find out more
SLA Service License Agreement
A Singapore-governed agreement defining service levels, performance metrics, and terms between service provider and customer.
find out more
SLA In Banking
A banking service level agreement under Singapore law that defines performance metrics and compliance requirements between banks and service providers.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)