SLA Payment Terms documents are essential for businesses operating in Singapore that provide services under defined service levels. This document type combines standard payment terms with service level metrics, ensuring that payment obligations are properly tied to service delivery standards. The agreement must comply with Singapore's Contract Law and Payment Services Act 2019, making it particularly important for regulated industries. SLA Payment Terms are commonly used when establishing ongoing service relationships where regular payments are linked to service performance metrics.
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1. Parties: Identification of service provider and customer
2. Background: Context of the service relationship and scope of services
3. Definitions: Key terms used in the agreement including payment-related terminology
4. Payment Terms: Core payment obligations, timing, methods, and currencies
5. Service Levels: Agreed performance metrics and standards linked to payment
6. Invoice Requirements: Billing procedures, formats, and submission requirements
7. Late Payment Consequences: Interest rates, penalties, and remedies for late payment
1. Currency Provisions: Specific terms for international payments and currency conversion
2. Tax Provisions: GST handling and other tax-related obligations
3. Early Payment Discounts: Terms and conditions for early payment incentives
4. Force Majeure: Impact of force majeure events on payment obligations
1. Payment Schedule: Detailed payment milestones, amounts, and due dates
2. Service Level Metrics: Detailed performance indicators and their impact on payment
3. Rate Card: Standard rates for services and payment calculations
4. Payment Processing Procedures: Step-by-step payment processes and requirements
Relevant legal definitions
Agreement
Service Level Agreement
Payment Terms
Service Provider
Customer
Services
Service Levels
Payment Due Date
Invoice
Late Payment Interest
Payment Method
Service Credits
Performance Metrics
Business Day
Billing Period
Payment Currency
Service Level Breach
Payment Default
Service Level Credits
Service Fees
Payment Schedule
Billing Cycle
Service Hours
Response Time
Resolution Time
Uptime
Force Majeure
Confidential Information
Intellectual Property Rights
Term
Effective Date
GST
Dispute Resolution
Governing Law
Notice
Service Level Agreement
Payment Terms
Service Provider
Customer
Services
Service Levels
Payment Due Date
Invoice
Late Payment Interest
Payment Method
Service Credits
Performance Metrics
Business Day
Billing Period
Payment Currency
Service Level Breach
Payment Default
Service Level Credits
Service Fees
Payment Schedule
Billing Cycle
Service Hours
Response Time
Resolution Time
Uptime
Force Majeure
Confidential Information
Intellectual Property Rights
Term
Effective Date
GST
Dispute Resolution
Governing Law
Notice
Clauses
Payment Terms
Service Levels
Performance Metrics
Billing and Invoicing
Late Payment
Interest Charges
Payment Methods
Service Credits
Payment Schedule
Currency and Exchange
Taxes
Default and Remedies
Force Majeure
Termination
Dispute Resolution
Confidentiality
Intellectual Property
Data Protection
Audit Rights
Service Level Reporting
Performance Review
Amendment
Notices
Assignment
Entire Agreement
Governing Law
Severability
Waiver
Third Party Rights
Service Levels
Performance Metrics
Billing and Invoicing
Late Payment
Interest Charges
Payment Methods
Service Credits
Payment Schedule
Currency and Exchange
Taxes
Default and Remedies
Force Majeure
Termination
Dispute Resolution
Confidentiality
Intellectual Property
Data Protection
Audit Rights
Service Level Reporting
Performance Review
Amendment
Notices
Assignment
Entire Agreement
Governing Law
Severability
Waiver
Third Party Rights
Relevant Industries
Relevant Teams
Relevant Roles
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