1. Data Protection and Security: Required if the service involves processing personal data or sensitive information

2. Disaster Recovery: Required for critical services requiring business continuity provisions

3. Compliance and Audit Rights: Important for regulated industries or when compliance certification is required

4. Third-Party Service Providers: Needed if subcontractors or third-party services are involved in service delivery

5. Insurance Requirements: Required for high-risk services or when mandated by regulatory requirements

6. Change Management: Important for services requiring frequent modifications or updates

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of service level metrics

3. Schedule 3 - Service Credit Calculations: Formulas and examples for calculating service credits

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Reporting Templates: Standard formats for service level reports and performance measurements

6. Schedule 6 - Pricing and Payment Terms: Detailed pricing structure and payment terms

7. Schedule 7 - Technical Requirements: Customer's technical requirements and dependencies

8. Appendix A - Contact Details: Key contacts for both parties including technical and management escalation points