The Recruiting Service Level Agreement is essential for organizations engaging professional recruitment services in Switzerland. It is designed to establish clear performance metrics, responsibilities, and quality standards in the recruitment process while ensuring compliance with Swiss regulations, including the Federal Act on Employment Services and the Swiss Code of Obligations. This document becomes necessary when companies seek to formalize their relationship with recruitment service providers, whether for ongoing hiring needs or specific recruitment projects. It includes detailed provisions for candidate sourcing, screening processes, success metrics, fee structures, data protection measures, and compliance requirements specific to the Swiss market. The agreement serves as a crucial tool for managing recruitment partnerships effectively while mitigating legal and operational risks.
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1. Parties: Identification of the recruitment service provider and the client company, including full legal names, addresses, and registration details
2. Background: Context of the agreement and brief description of the parties' intention to enter into a recruitment service relationship
3. Definitions: Definitions of key terms used throughout the agreement, including 'Candidates', 'Placement', 'Success Fee', etc.
4. Scope of Services: Detailed description of recruitment services to be provided, including search, screening, and presentation of candidates
5. Service Provider Obligations: Specific responsibilities of the recruitment agency, including quality standards, communication requirements, and compliance obligations
6. Client Obligations: Client's responsibilities, including providing accurate job descriptions, timely feedback, and necessary information
7. Service Level Requirements: Specific performance metrics, response times, and quality standards the recruitment agency must meet
8. Fees and Payment Terms: Detailed fee structure, payment schedules, and conditions for success fees or retainers
9. Data Protection and Confidentiality: Obligations regarding handling of personal data and confidential information in compliance with Swiss law
10. Term and Termination: Duration of the agreement and conditions for termination
11. General Provisions: Standard legal provisions including governing law, jurisdiction, entire agreement, and amendments
1. International Recruitment: Additional provisions for cross-border recruitment, including work permit assistance and immigration compliance
2. Volume Hiring: Special terms and conditions for bulk recruitment projects
3. Replacement Guarantee: Terms for candidate replacement if placed candidates leave within a specified period
4. Executive Search: Specific provisions for C-level or executive recruitment services
5. Off-Limits Agreement: Restrictions on recruiting from client's organization
6. Remote Hiring Process: Specific provisions for virtual recruitment and remote candidate assessment
7. Training and Onboarding Support: Additional services related to candidate integration
1. Schedule A - Fee Structure: Detailed breakdown of all fees, including success fees, retainers, and volume discounts
2. Schedule B - Service Level Metrics: Specific KPIs, response times, and quality metrics with measurement methods
3. Schedule C - Required Position Templates: Standard templates for job descriptions and position requirements
4. Schedule D - Reporting Templates: Standard formats for progress reports and performance metrics
5. Schedule E - Data Processing Agreement: Detailed provisions for handling personal data in compliance with Swiss data protection laws
6. Appendix 1 - Communication Protocol: Agreed communication channels, frequency, and escalation procedures
7. Appendix 2 - Candidate Assessment Criteria: Standard evaluation criteria and scoring systems for candidate assessment
Relevant legal definitions
Agreement
Applicable Law
Business Day
Candidate
Confidential Information
Data Protection Laws
Effective Date
Exclusivity Period
Fee Schedule
Guarantee Period
Hired Candidate
Initial Term
Key Performance Indicators
Long List
Material Breach
Notice Period
Placement
Position Description
Professional Fees
Prohibited Persons
Recruitment Services
Replacement Candidate
Response Time
Retainer Fee
Search Assignment
Service Levels
Service Provider
Short List
Success Fee
Swiss Working Day
Target Timeline
Territory
Third Party
Volume Hiring
Work Permit
Applicable Law
Business Day
Candidate
Confidential Information
Data Protection Laws
Effective Date
Exclusivity Period
Fee Schedule
Guarantee Period
Hired Candidate
Initial Term
Key Performance Indicators
Long List
Material Breach
Notice Period
Placement
Position Description
Professional Fees
Prohibited Persons
Recruitment Services
Replacement Candidate
Response Time
Retainer Fee
Search Assignment
Service Levels
Service Provider
Short List
Success Fee
Swiss Working Day
Target Timeline
Territory
Third Party
Volume Hiring
Work Permit
Clauses
Service Scope
Performance Standards
Service Level Requirements
Fees and Payment
Confidentiality
Data Protection
Intellectual Property
Non-Solicitation
Exclusivity
Warranties
Liability
Indemnification
Force Majeure
Term and Termination
Assignment
Notices
Amendments
Governing Law
Dispute Resolution
Entire Agreement
Severability
Counterparts
Candidate Replacement
Success Metrics
Reporting Requirements
Compliance with Laws
Anti-Corruption
Insurance
Audit Rights
Equal Opportunity
Personnel
Subcontracting
Relationship of Parties
Candidate Guarantees
Volume Commitments
Performance Standards
Service Level Requirements
Fees and Payment
Confidentiality
Data Protection
Intellectual Property
Non-Solicitation
Exclusivity
Warranties
Liability
Indemnification
Force Majeure
Term and Termination
Assignment
Notices
Amendments
Governing Law
Dispute Resolution
Entire Agreement
Severability
Counterparts
Candidate Replacement
Success Metrics
Reporting Requirements
Compliance with Laws
Anti-Corruption
Insurance
Audit Rights
Equal Opportunity
Personnel
Subcontracting
Relationship of Parties
Candidate Guarantees
Volume Commitments
Relevant Industries
Technology
Financial Services
Manufacturing
Healthcare
Professional Services
Retail
Education
Construction
Hospitality
Telecommunications
Pharmaceutical
Energy
Transportation
Insurance
Real Estate
Relevant Teams
Human Resources
Legal
Procurement
Compliance
Finance
Operations
Senior Management
Talent Acquisition
Risk Management
Relevant Roles
HR Director
Talent Acquisition Manager
Recruitment Manager
HR Business Partner
Chief Human Resources Officer
Procurement Manager
Legal Counsel
Compliance Officer
Operations Director
Chief Financial Officer
Department Head
Hiring Manager
HR Operations Manager
Contract Manager
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