The Recruiting Service Level Agreement is essential for organizations seeking to formalize their relationship with recruitment service providers under English and Welsh law. This document is particularly crucial when establishing ongoing recruitment partnerships requiring measurable performance standards. It includes detailed service specifications, KPIs, compliance requirements, and fee structures, while ensuring alignment with UK employment legislation, data protection requirements, and industry standards. The agreement is designed to protect both parties' interests while maintaining clear accountability and performance measures in the recruitment process.
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1. 1. Parties: Identification of the recruitment agency and the client company
2. 2. Background: Context of the agreement and brief description of services required
3. 3. Definitions: Key terms used throughout the agreement
4. 4. Services: Detailed description of recruitment services to be provided
5. 5. Service Levels: Specific measurable performance criteria and KPIs
6. 6. Fees and Payment Terms: Fee structure, payment schedule, and related conditions
7. 7. Term and Termination: Duration of agreement and termination provisions
8. 8. Data Protection: Compliance with data protection laws and handling of personal information
1. Industry-Specific Compliance: Additional requirements for regulated industries (financial services, healthcare, etc.)
2. International Recruitment: Provisions for cross-border recruitment and international candidate requirements
3. Volume Recruitment Terms: Special terms and conditions for bulk hiring campaigns
1. Schedule 1: Service Level Metrics: Detailed KPIs and performance measurement criteria
2. Schedule 2: Fee Schedule: Detailed breakdown of all fees and charges
3. Schedule 3: Data Processing Agreement: Detailed terms for handling personal data
4. Appendix A: Required Reports: Templates and formats for required reporting
5. Appendix B: Escalation Procedures: Process for handling service level failures or disputes
Relevant legal definitions
Agreement
Applicable Laws
Business Day
Candidate
Commencement Date
Confidential Information
Data Protection Legislation
Fee Schedule
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Notice Period
Placement
Recruitment Services
Service Credits
Service Levels
Services
Successful Placement
Term
Territory
Working Hours
Replacement Period
Rebate Period
Hire Date
Introduction
Permanent Placement
Temporary Placement
Fixed-Term Placement
Remuneration
Client Materials
Agency Materials
Force Majeure Event
Placement Fee
Shortlist
Response Time
Service Credits
Service Level Failure
Reporting Period
Applicable Laws
Business Day
Candidate
Commencement Date
Confidential Information
Data Protection Legislation
Fee Schedule
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Notice Period
Placement
Recruitment Services
Service Credits
Service Levels
Services
Successful Placement
Term
Territory
Working Hours
Replacement Period
Rebate Period
Hire Date
Introduction
Permanent Placement
Temporary Placement
Fixed-Term Placement
Remuneration
Client Materials
Agency Materials
Force Majeure Event
Placement Fee
Shortlist
Response Time
Service Credits
Service Level Failure
Reporting Period
Clauses
Service Description
Service Levels
Performance Metrics
Fees and Payment
Candidate Introduction
Placement Process
Warranties
Confidentiality
Data Protection
Intellectual Property Rights
Non-Solicitation
Non-Competition
Liability and Indemnity
Force Majeure
Term and Termination
Replacement and Refund
Compliance with Laws
Equal Opportunities
Anti-Bribery
Modern Slavery
Reporting Requirements
Account Management
Notice Requirements
Dispute Resolution
Assignment and Subcontracting
Variation
Entire Agreement
Severability
Third Party Rights
Governing Law and Jurisdiction
Service Levels
Performance Metrics
Fees and Payment
Candidate Introduction
Placement Process
Warranties
Confidentiality
Data Protection
Intellectual Property Rights
Non-Solicitation
Non-Competition
Liability and Indemnity
Force Majeure
Term and Termination
Replacement and Refund
Compliance with Laws
Equal Opportunities
Anti-Bribery
Modern Slavery
Reporting Requirements
Account Management
Notice Requirements
Dispute Resolution
Assignment and Subcontracting
Variation
Entire Agreement
Severability
Third Party Rights
Governing Law and Jurisdiction
Relevant Industries
Relevant Teams
Relevant Roles
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