The Recruiting Service Level Agreement is essential for organizations seeking to formalize their relationship with recruitment service providers in Malta. This document is typically used when a company requires ongoing recruitment support and wants to establish clear performance metrics, service standards, and compliance frameworks. The agreement addresses key aspects such as candidate sourcing, screening processes, fee structures, and service level metrics while ensuring compliance with Maltese employment law and EU regulations, particularly regarding data protection and employment services. It's particularly relevant in Malta's growing economy where many international companies establish operations and require professional recruitment support. The document includes specific provisions required under Maltese law, such as compliance with the Employment and Training Services Act and local data protection requirements, while maintaining alignment with EU standards.

1. Parties: Identification of the recruitment service provider and the client company, including registered addresses and company registration numbers

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Definitions of key terms used throughout the agreement, including specific recruitment terminology

4. Scope of Services: Detailed description of recruitment services to be provided, including types of positions, geographical coverage, and exclusivity terms if any

5. Service Level Requirements: Specific metrics and standards for service delivery, including response times, candidate quality criteria, and performance measurements

6. Fees and Payment Terms: Detailed fee structure, payment schedules, and terms including placement fees, retained search fees, and any additional charges

7. Client Obligations: Responsibilities of the client including providing accurate job descriptions, timely feedback, and necessary information

8. Service Provider Obligations: Responsibilities of the recruitment agency including screening processes, candidate management, and compliance with recruitment laws

9. Data Protection and Confidentiality: Obligations regarding handling of personal data under GDPR and local laws, and protection of confidential information

10. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination

11. Warranties and Indemnities: Guarantees provided by both parties and indemnification provisions

12. Dispute Resolution: Procedures for handling disputes, including applicable law and jurisdiction

13. General Provisions: Standard boilerplate clauses including force majeure, entire agreement, and variations