1. Transition and Implementation: Used for complex services requiring detailed transition planning and implementation phases

2. Business Continuity: Required for critical services where business continuity planning is essential

3. Step-in Rights: Include for critical services where customer may need to take over operations

4. Anti-corruption: Detailed section needed for multinational companies or public sector contracts

5. Export Control: Required when services involve cross-border technology or data transfers

6. Source Code Escrow: Include when custom software development is part of services

7. Parent Company Guarantee: Used when service provider's financial strength needs additional backing

8. Change Control: Detailed procedures for complex services likely to require regular changes

1. Schedule 1 - Services Description: Detailed description of services, deliverables, and technical requirements

2. Schedule 2 - Service Levels: Detailed service levels, measurement methods, and service credits

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment mechanisms

4. Schedule 4 - Customer Dependencies: Detailed customer obligations and requirements

5. Schedule 5 - Governance Procedures: Detailed governance structure, roles, and meeting schedule

6. Schedule 6 - Key Personnel: Names and roles of key personnel from both parties

7. Schedule 7 - Technology and Equipment: Details of technology, systems, and equipment to be used

8. Schedule 8 - Data Processing Agreement: POPIA-compliant data processing terms and requirements

9. Schedule 9 - Transition Plan: Detailed transition milestones, timelines, and responsibilities

10. Schedule 10 - Exit Plan: Termination assistance and service transfer requirements

11. Schedule 11 - Business Continuity Plan: Disaster recovery and business continuity procedures

12. Schedule 12 - Security Requirements: Information security and physical security requirements