Outsourcing Agreement for Germany

Outsourcing Agreement Template for Germany

A comprehensive legal agreement governed by German law that establishes the terms and conditions for outsourcing specific business functions or services to an external service provider. The document incorporates requirements from German civil and commercial law, data protection regulations (GDPR and BDSG), and where applicable, industry-specific regulatory requirements. It details service levels, performance metrics, data protection measures, liability provisions, and exit management procedures while ensuring compliance with German labor laws and works council requirements.

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What is a Outsourcing Agreement?

The Outsourcing Agreement serves as the primary contractual framework for companies looking to externalize specific business functions or services to specialized providers while maintaining compliance with German legal requirements. This document is essential when a company decides to transfer operational responsibilities to an external service provider while retaining oversight and ensuring service quality. The agreement must comply with German civil and commercial law, incorporating specific requirements from the German Civil Code (BGB) and Commercial Code (HGB), as well as data protection regulations (GDSG and GDPR). It is particularly crucial for regulated industries where specific oversight requirements apply. The document typically includes detailed service descriptions, performance metrics, governance structures, and risk management provisions, making it suitable for both standard business process outsourcing and specialized technical service arrangements.

What sections should be included in a Outsourcing Agreement?

1. Parties: Identification of contracting parties with full legal names and addresses

2. Background: Context of the outsourcing arrangement and business objectives

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be outsourced and service provider's obligations

5. Service Levels: Performance standards, KPIs, and measurement methodology

6. Term and Termination: Duration of agreement, renewal terms, and termination rights

7. Charges and Payment Terms: Pricing, payment schedule, invoicing, and cost adjustment mechanisms

8. Service Provider Personnel: Requirements for personnel qualifications, training, and security clearance

9. Data Protection and Security: GDPR compliance, data processing terms, and security requirements

10. Confidentiality: Protection of confidential information and trade secrets

11. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP

12. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

13. Governance and Reporting: Management structure, reporting requirements, and meeting schedules

14. Exit Management: Transition assistance, knowledge transfer, and post-termination obligations

15. General Provisions: Standard clauses including governing law, jurisdiction, and entire agreement

What sections are optional to include in a Outsourcing Agreement?

1. Regulatory Compliance: Required for regulated industries (e.g., financial services) to address specific regulatory requirements

2. Business Continuity: Detailed disaster recovery and business continuity requirements for critical services

3. Subcontracting: Terms for allowing and managing subcontractors, if permitted

4. Change Management: Procedures for implementing changes to services or contract terms

5. Anti-Corruption and Compliance: Required for international arrangements or when dealing with public sector

6. Environmental and Social Responsibility: ESG requirements, particularly relevant for large corporations or public sector contracts

7. Force Majeure: Detailed force majeure provisions beyond standard terms, if specific risks need to be addressed

8. Insurance: Detailed insurance requirements section if complex coverage needs to be specified

What schedules should be included in a Outsourcing Agreement?

1. Service Description: Detailed technical and operational description of services to be provided

2. Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methodologies

3. Pricing and Payment Schedule: Detailed pricing models, rate cards, and payment terms

4. Data Processing Agreement: GDPR-compliant data processing terms and security requirements

5. Personnel and Key Roles: Key personnel, roles, responsibilities, and qualification requirements

6. Governance Model: Detailed governance structure, escalation procedures, and reporting templates

7. Transition Plan: Implementation and transition timeline, milestones, and responsibilities

8. Exit Plan: Detailed exit management procedures and knowledge transfer requirements

9. Business Continuity Plan: Disaster recovery procedures and business continuity requirements

10. Approved Subcontractors: List of approved subcontractors and their roles, if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Germany

Publisher

Genie AI

Document Type

Service Contract

Cost

Free to use
Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Manufacturing

Financial Services

Healthcare

Telecommunications

Automotive

Retail

Energy

Professional Services

Logistics

Industrial

Consumer Goods

Relevant Teams

Legal

Procurement

Information Technology

Operations

Finance

Risk Management

Compliance

Data Protection

Human Resources

Internal Audit

Strategy

Vendor Management

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Chief Financial Officer

Chief Information Officer

Chief Technology Officer

Head of Procurement

Head of Legal

General Counsel

Procurement Manager

Contract Manager

Operations Director

IT Director

Project Manager

Risk Manager

Compliance Officer

Data Protection Officer

Vendor Manager

Sourcing Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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