1. Regulatory Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)

2. Staff and Key Personnel: Requirements for service provider's personnel, including key staff provisions

3. Change Control: Procedures for managing changes to services, specifications, or contract terms

4. Step-in Rights: Customer's right to take over services in critical situations

5. Anti-Bribery and Corruption: Specific provisions for preventing corruption and ensuring ethical business practices

6. Environmental Requirements: Sustainability and environmental compliance requirements

7. Subcontracting: Rules and restrictions regarding use of subcontractors

8. Exit Management: Detailed provisions for service transition upon contract termination

9. Force Majeure: Handling of events beyond parties' reasonable control

10. Parent Company Guarantee: Additional financial security through parent company guarantees

1. Schedule 1 - Services Description: Detailed technical and operational specifications of services

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methodology

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment mechanisms

4. Schedule 4 - Customer Dependencies: List of customer obligations and prerequisites for service delivery

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Data Processing Agreement: Specific terms for personal data processing under Swiss FDPA

7. Schedule 7 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Schedule 8 - Transition Plan: Implementation and service transition methodology

9. Schedule 9 - Exit Plan: Detailed procedures for contract termination and service transfer

10. Schedule 10 - Approved Subcontractors: List of pre-approved subcontractors and their roles