1. Transition Services: Detailed provisions for transition of services from existing providers or back to customer, used when complex service transition is involved

2. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services

3. Change Control: Procedures for managing changes to services or contract terms, important for long-term or complex arrangements

4. Compliance with Anti-Bribery Laws: Specific provisions regarding anti-corruption compliance, particularly important for international arrangements

5. Audit Rights: Customer's rights to audit service provider's operations, important for regulated industries

6. Environmental Compliance: Environmental protection obligations, relevant for manufacturing or hardware-related outsourcing

7. Export Control: Provisions regarding compliance with export control laws, necessary for international service delivery

8. Subcontracting: Terms governing use of subcontractors, important when subcontracting is anticipated

1. Schedule 1 - Services Description: Detailed description of services, including technical specifications and operational procedures

2. Schedule 2 - Service Levels: Detailed service level agreements, measurement criteria, and reporting requirements

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment calculations

4. Schedule 4 - Key Personnel: List of key personnel from both parties and their roles

5. Schedule 5 - Governance: Governance structure, meeting schedules, and escalation procedures

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Exit Plan: Detailed procedures for contract termination and service transition

8. Appendix A - Form of Change Order: Template for documenting and approving changes to services

9. Appendix B - Reports: List and templates of required reports

10. Appendix C - Approved Subcontractors: List of pre-approved subcontractors if applicable