Service Agreement Template for Indonesia

A Service Agreement sets clear terms between service providers and their clients in Indonesia, spelling out what services will be delivered, how much they cost, and when they'll be completed. It's a legally binding contract that protects both parties under Indonesia's Civil Code (KUHPer) and Contract Law.

These agreements cover key details like payment schedules, service quality standards, and dispute resolution methods. They're essential for businesses offering professional services, from IT consultants to cleaning companies. Good agreements help prevent misunderstandings and provide legal backup if problems arise, making them crucial tools for doing business safely in Indonesia's service sector.

Use a Service Agreement anytime you're providing or receiving ongoing professional services in Indonesia. This includes consulting work, maintenance contracts, software development, or regular business services. The agreement becomes especially important when dealing with high-value services or complex deliverables that span multiple months.

Put this agreement in place before any work begins or money changes hands. It's particularly crucial for regulated industries like financial services, healthcare, or technology services where Indonesian law requires clear documentation of service relationships. Having it ready early helps avoid disputes about scope, quality, or payment terms—and provides clear evidence if legal issues arise later.

• Data Processing Agreement: Specialized version for handling personal data and digital information processing, aligned with Indonesian data protection laws
• Contract Of Payment: Focuses on detailed payment terms, schedules, and financial obligations for ongoing services
• Dispatcher Agreement: Used in logistics and delivery services, covering dispatch operations and responsibilities
• Loan Guarantee Agreement: Combines service provisions with financial security arrangements for credit-related services
• Letter For Payment Agreement: Simplified format for straightforward payment arrangements and basic service terms

• Service Providers: Companies or professionals who draft and offer Service Agreements, including IT firms, consultants, maintenance companies, and professional service providers in Indonesia
• Business Clients: Organizations receiving services, from small local businesses to large corporations, who review and negotiate agreement terms
• Legal Teams: In-house counsel or external law firms who review, customize, and ensure agreements comply with Indonesian regulations
• Project Managers: Oversee service delivery and ensure both parties follow agreement terms
• Finance Departments: Handle payment schedules, invoicing, and financial compliance as outlined in the agreement

• Service Details: List specific services, deliverables, and quality standards expected from the provider
• Company Information: Gather legal names, business registration numbers, and authorized representatives of both parties
• Timeline Planning: Define service duration, key milestones, and delivery schedules
• Payment Terms: Document fees, payment schedules, and any performance-linked payments
• Legal Requirements: Check Indonesian business licensing requirements and industry-specific regulations
• Risk Management: Identify potential issues and include appropriate liability limitations and dispute resolution methods
• Document Generation: Use our platform to create a legally-sound agreement that includes all mandatory elements

• Party Details: Full legal names, addresses, and business registration numbers of service provider and client
• Service Description: Clear scope of services, deliverables, and quality standards as per Indonesian Contract Law
• Payment Terms: Detailed fee structure, payment schedule, and tax implications under Indonesian tax regulations
• Duration & Termination: Contract period, renewal terms, and conditions for early termination
• Confidentiality: Protection of business secrets under Law No. 30 of 2000
• Dispute Resolution: Clear procedures for handling disagreements under Indonesian jurisdiction
• Signature Block: Space for authorized representatives' signatures and company stamps

Service Agreements differ significantly from a Master Service Agreement in several key ways, though they're often confused in Indonesian business practice. While both deal with service delivery, their scope and application serve different purposes under Indonesian contract law.

• Scope and Duration: Service Agreements typically cover specific, individual projects or services, while Master Service Agreements establish long-term framework terms for multiple future services
• Level of Detail: Service Agreements include detailed specifications about particular deliverables and timelines, whereas Master Service Agreements outline general terms that apply to subsequent work orders
• Flexibility: Master Service Agreements allow for multiple Statement of Works (SOW) without renegotiating basic terms, while Service Agreements require new contracts for each engagement
• Cost Structure: Service Agreements usually have fixed pricing for specific services, while Master Service Agreements often include pricing frameworks that apply to future work