Enterprise Subscription Agreement Template for Indonesia

The Enterprise Subscription Agreement serves as the primary contractual framework for businesses providing subscription-based software or services to enterprise customers in Indonesia. This document is essential when establishing long-term service relationships involving regular access to software, platforms, or digital services on a subscription basis. It must comply with Indonesian regulations, including Law No. 11 of 2008 on Electronic Information and Transactions, Law No. 27 of 2022 on Personal Data Protection, and relevant Bank Indonesia regulations regarding payment processing. The agreement covers crucial aspects such as service delivery, performance standards, data protection, intellectual property rights, and dispute resolution, while incorporating specific Indonesian legal requirements such as mandatory use of Bahasa Indonesia for contracts with Indonesian entities and local data hosting requirements where applicable.

1. Parties: Identification of contracting parties including registration details as required under Indonesian law

2. Background: Context of the agreement and business relationship between the parties

3. Definitions: Defined terms used throughout the agreement, including technical and business-specific terminology

4. Subscription Services: Detailed description of services, access rights, and service levels

5. Term and Renewal: Initial term, renewal conditions, and termination rights

6. Fees and Payment: Subscription fees, payment terms, taxes, and currency specifications (must address Indonesian Rupiah requirements)

7. Service Level Agreement: Performance standards, availability commitments, and remedies for failure

8. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements

9. Data Protection and Security: Compliance with Indonesian data protection laws, security measures, and data handling procedures

10. Intellectual Property Rights: IP ownership, licenses, and restrictions on use

11. Confidentiality: Protection of confidential information and trade secrets

12. Warranties and Disclaimers: Service warranties and limitations aligned with Indonesian consumer protection laws

13. Indemnification: Mutual indemnification obligations and procedures

14. Limitation of Liability: Liability caps and exclusions permitted under Indonesian law

15. Force Majeure: Events excusing performance, including specific reference to local conditions

16. Governing Law and Dispute Resolution: Indonesian law governance and dispute resolution procedures

17. General Provisions: Standard boilerplate clauses adapted for Indonesian law requirements