This Enterprise Subscription Agreement template is designed for use in the Australian market when establishing long-term subscription service arrangements between service providers and enterprise customers. The document incorporates essential elements required under Australian federal and state laws, including consumer protection, privacy, and electronic transaction requirements. It is particularly suitable for software-as-a-service (SaaS), platform-as-a-service (PaaS), or similar subscription-based service offerings where ongoing access, support, and maintenance are key components. The agreement includes comprehensive provisions for service levels, data protection, intellectual property rights, and compliance obligations, making it appropriate for enterprise-level deployments across various industries.
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1. Parties: Identifies the contracting parties - the service provider and the enterprise customer, including their registered addresses and ABNs
2. Background: Sets out the context of the agreement and brief description of the subscription service being provided
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Subscription Service: Details the core subscription offering, including scope, access rights, and delivery method
5. Term and Renewal: Specifies the initial term, renewal process, and termination notification requirements
6. Fees and Payment: Outlines the subscription fees, payment terms, invoicing process, and late payment consequences
7. Service Levels: Establishes the promised service levels, availability metrics, and support commitments
8. Customer Obligations: Defines customer responsibilities, acceptable use policies, and compliance requirements
9. Intellectual Property Rights: Establishes ownership of IP and grants necessary licenses for service use
10. Data Protection and Privacy: Addresses handling of customer data and compliance with Privacy Act 1988
11. Confidentiality: Defines confidential information and obligations for both parties
12. Warranties and Disclaimers: Specifies service warranties and limitations in compliance with Australian Consumer Law
13. Liability and Indemnification: Sets out liability limits and indemnification obligations
14. Termination: Details termination rights, process, and consequences
15. General Provisions: Includes standard boilerplate clauses like governing law, notices, and assignment
1. Professional Services: Include when implementation, training, or consulting services are part of the agreement
2. Disaster Recovery: Include for critical enterprise systems requiring specific disaster recovery commitments
3. Security Requirements: Include when handling sensitive data or when customer has specific security requirements
4. Change Management: Include when formal change control processes are required for service modifications
5. Audit Rights: Include when customer requires rights to audit service provider's security or compliance
6. Service Credits: Include when monetary credits will be provided for service level failures
7. Insurance: Include when specific insurance coverage requirements are necessary
8. Data Migration: Include when services include migration of customer data
9. Compliance with Industry Standards: Include when specific industry regulations or standards must be met
1. Schedule 1 - Service Description: Detailed technical specifications of the subscription service
2. Schedule 2 - Service Level Agreement: Detailed service levels, metrics, and remedies
3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and fee calculations
4. Schedule 4 - Support Services: Support tier details, response times, and escalation procedures
5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements
6. Schedule 6 - Data Processing Agreement: Detailed terms for processing personal data in compliance with privacy laws
7. Schedule 7 - Acceptable Use Policy: Detailed rules and restrictions for service usage
8. Appendix A - Technical Requirements: Customer's technical requirements for accessing the service
9. Appendix B - Authorized Users: Definition and terms for authorized user access and management
Relevant legal definitions
Acceptable Use Policy
Account
Additional Services
Affiliate
Agreement
API
Authorized User
Business Day
Business Hours
Charges
Commencement Date
Confidential Information
Configuration Services
Customer
Customer Data
Customer Materials
Data Processing Agreement
Documentation
Effective Date
Emergency Maintenance
Enterprise License
Fees
Force Majeure Event
GST
Harmful Code
Implementation Services
Initial Term
Intellectual Property Rights
License Metrics
Maintenance Window
Minimum Term
Normal Business Hours
Notice
Order Form
Personal Information
Platform
Professional Services
Renewal Term
Response Time
Scheduled Maintenance
Security Breach
Security Requirements
Service Credits
Service Level Agreement
Service Levels
Services
Software
Subscription Fees
Subscription Period
Subscription Service
Support Hours
Support Services
System Requirements
Term
Third Party Materials
Updates
Upgrades
User Subscription
Virus
Working Day
Account
Additional Services
Affiliate
Agreement
API
Authorized User
Business Day
Business Hours
Charges
Commencement Date
Confidential Information
Configuration Services
Customer
Customer Data
Customer Materials
Data Processing Agreement
Documentation
Effective Date
Emergency Maintenance
Enterprise License
Fees
Force Majeure Event
GST
Harmful Code
Implementation Services
Initial Term
Intellectual Property Rights
License Metrics
Maintenance Window
Minimum Term
Normal Business Hours
Notice
Order Form
Personal Information
Platform
Professional Services
Renewal Term
Response Time
Scheduled Maintenance
Security Breach
Security Requirements
Service Credits
Service Level Agreement
Service Levels
Services
Software
Subscription Fees
Subscription Period
Subscription Service
Support Hours
Support Services
System Requirements
Term
Third Party Materials
Updates
Upgrades
User Subscription
Virus
Working Day
Clauses
Parties
Recitals
Definitions
Service Provision
Grant of License
Access Rights
Service Levels
Support Services
Professional Services
Customer Obligations
Provider Obligations
Fees and Payment
Taxes
Term and Renewal
Implementation
Training
Data Protection
Data Security
Privacy Compliance
Confidentiality
Intellectual Property
Warranties
Representations
Indemnification
Limitation of Liability
Force Majeure
Insurance
Audit Rights
Compliance with Laws
Anti-Corruption
Service Credits
Suspension Rights
Termination
Exit Assistance
Dispute Resolution
Change Management
Security Requirements
Business Continuity
Disaster Recovery
Notice Requirements
Assignment
Subcontracting
Governing Law
Jurisdiction
Entire Agreement
Variation
Severability
Third Party Rights
Waiver
Counterparts
Recitals
Definitions
Service Provision
Grant of License
Access Rights
Service Levels
Support Services
Professional Services
Customer Obligations
Provider Obligations
Fees and Payment
Taxes
Term and Renewal
Implementation
Training
Data Protection
Data Security
Privacy Compliance
Confidentiality
Intellectual Property
Warranties
Representations
Indemnification
Limitation of Liability
Force Majeure
Insurance
Audit Rights
Compliance with Laws
Anti-Corruption
Service Credits
Suspension Rights
Termination
Exit Assistance
Dispute Resolution
Change Management
Security Requirements
Business Continuity
Disaster Recovery
Notice Requirements
Assignment
Subcontracting
Governing Law
Jurisdiction
Entire Agreement
Variation
Severability
Third Party Rights
Waiver
Counterparts
Relevant Industries
Technology & Software
Financial Services
Healthcare
Manufacturing
Professional Services
Telecommunications
Retail & E-commerce
Education
Government & Public Sector
Energy & Utilities
Media & Entertainment
Transportation & Logistics
Construction & Real Estate
Mining & Resources
Relevant Teams
Legal
Procurement
Information Technology
Finance
Operations
Sales
Compliance
Risk Management
Information Security
Service Delivery
Account Management
Project Management
Commercial Operations
Technical Operations
Relevant Roles
Chief Legal Officer
General Counsel
Legal Counsel
Contract Manager
Procurement Manager
IT Director
Chief Information Officer
Chief Technology Officer
Chief Financial Officer
Commercial Director
Risk Manager
Compliance Officer
Information Security Manager
Operations Director
Account Executive
Sales Director
Project Manager
Service Delivery Manager
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